Experience

Nissan Financial Services Australia

• Australia
• Financial Services
• 100 - 200 Employee

• Collections Officer

  • Jun 2016 - Present

  Job Responsibilities: - Maintaining complete collection portfolio for Australia and New Zealand. - Collecting outstanding debts from clients and achieve collection target to ensure positive cash flow - Assisting legal compliance and AML (Anti Money Laundering) team with Customer Due Diligence assessment according to AML policies & guidelines - Helping team leader to create procedures / training sheets to help training new staff. - Sharing knowledge and experience with other team members to achieve positive for the team. - Making assessments on customers with financial difficulties and offering solutions accordingly. - Reviewed and audited debtors record and sent legal notices - Liaised with external collection agency for recovery of debts - Following legal requirements during debt collections to avoid legal issues Skills and Competencies: - Remarkable collection, retention and service experience for negotiation with an extensive range of customers - Thorough knowledge of industry policies and practices - Training and monitoring of new team members and setting up objectives to achieve team targets. - Able to solve work based problems by gathering and sorting information, developing and analysing alternatives and making well-reasoned decisions. - Treating all the team members fairly, consistent with reward and recognition as well as disciplinary actions and ensuring all employees receipt same treatment. - Honest and open with other team members. - Help inspire the commitment of team members to meet company goal and objectives more efficiently. - High degree of self-motivation ensures that all tasks are completed in a professional manner without the need for direct supervision. - Organised, efficient, punctual, meet deadlines and have excellent personal time management. - Preparedness to work hard over long hours and to ensure an accurate result. - Ambitious to be promoted to senior management level and willing to undertake professional development. Show less



Probe Group Pty Ltd

• Caulfield Park

• Collections Officer

  • Feb 2015 - May 2016



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Retention Specialist

  • Jan 2014 - Dec 2014



Brightstar Corp.

• Telecommunications
• 700 & Above Employee

• Account Manager

  • Sep 2010 - Jan 2014



Aegis Services Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service and Sales Representative

  • May 2008 - Aug 2010