Sr. IT Project Manager

• Jan 2023 - Present

Consultant

• Oct 2022 - Dec 2022

Project/Program Manager

• Mar 2016 - Oct 2022

★ Achieved "Manager's Choice" award (2016, 2017) for "working as a team" and "showing personal involvement" in the IBM VersaStack installation project at the client Data Center - a part of IBM's Private Cloud Environment. ➤ KEY RESULT AREAS ● Orchestrated training and certification of Project Managers and SME's, as well as interviewing and screening experienced Project Managers for PM Infrastructure positions. ● Utilized Agile and cloud approaches, leading the PM team (of 30 PMs) in automation, innovation for process improvement, and new business prospects for the organization. ● Led a team of three project managers (PMs) responsible for the installation of storage arrays across all customer data centers. ● Recognized by the Account team for successfully managing important US$MM storage installation projects on time and without escalations to meet the immediate requirement for capacity augmentation at all customer Data Centers. ● Successfully responsible for the installation of Storage, Backup devices, and SAN Switches projects, communicating updates/progress, delivering servers, and detecting and managing risks or concerns. ● Developed and simplified internal processes, improved server/network performance, backup strategies, and business continuity/disaster recovery plans based on business requirements. ● Initiated multiple initiatives to improve Data Center processes and assisting the Program Manager with day-to-day operations management. ● Managed large-scale projects such as IBM VersaStack Private Cloud, Data Center Migration, EMC Data Domain Consolidation, and new storage, backup devices, and switch installations, upgrades, and decommissioning. ➤ Specialties: Transformation Management | Identity /Change Management | Stakeholder Management | Datacenter & operations| Agile & Cloud Technology | Network Management | Vendor Management | Key Account Management | Capacity Management Show less

Sr. I/S Service Specialist

• Jun 2007 - Sep 2015

Growth Path: Jun’07-Sep’12: As Storage Service Manager, Workstation Backup Manager and Consumption Manager. Oct’12-Sep, 2015: Advanced Services Technical Specialist ★ Outstanding contribution to the successful upgrade of Email Spam Manager to Exchange Server 2010 on-premises. ➤ KEY RESULT AREAS ● Planned and administered technical support for 55,000+ DOW employees worldwide, monitored Workstation Backup Client Services, and maintained rules through Exchange Online Protection (EOP) and FOPE. ● Orchestrated automation of internal processes and collaboration with cross-functional teams, we were able to successfully optimized operations management. ● Improved service time, resolved creating/updating SOPs, and taught L1 (Global Helpdesk) & handled key jobs, managed and always met the customer requirements. ● Initiated and tracked the various technical infrastructure transition projects that had been identified. ● Meticulously handled Forefront Online Protection for Exchange (FOPE) to Exchange Online Protection (EOP) - (Spam Manager) transition project with a team of level 2 leaders across India and the United States. ● Managed Blackberry governance and support with consumption reports, invoicing validation for DOW Servers were among the responsibilities of my position. ➤ Specialties: Transformation Management | Identity /Change Management | Stakeholder Management | Datacenter & operations| Agile & Cloud Technology | Network Management | Vendor Management | Key Account Management | Capacity Management Show less

Software Engineer

• Apr 2007 - Jun 2007

✦ Administered and managed the day-to-day operations of the Mahindra & Mahindra Company's Data Center with aplomb. ➤ KEY HIGHLIGHTS ● Successfully managed more than 30 computers, four routers, and data centre operations involving AD and Exchange 2003 with ease. ● Administered Complete Windows for 1200 end-users and 5000 email accounts was managed. ● Developed a plethora of desktop and network operating system management policies. ● Utilized multiple project management approaches and many service improvement ideas such as the automated use of tools, process re-engineering, and in-build solutions, all with SLA for the Project. ➤ Specialties: Transformation Management | Identity /Change Management | Stakeholder Management | Datacenter & operations| Agile & Cloud Technology | Network Management | Vendor Management | Key Account Management | Capacity Management Show less

Sr. Customer Support Engineer

• Jun 2001 - Mar 2007