Experience

Fitzroy IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2022 - Present

  ⦁ First point of support for all clients & internal staff. ⦁ Install and configure computer hardware operating systems and applications. ⦁ Ensures that all incidents and service requests are logged in our designated Helpdesk system. ⦁ Manages Helpdesk tickets; planning and prioritising workflow systematically to minimise backlog and ensure operational efficiency. ⦁ Ensures system and data security is always at a high standard, maintaining the integrity of both internal & client networks. ⦁ Repairing hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner. ⦁ Monitors performance of client systems, ensuring issues are appropriately escalated and resolved. ⦁ Provides technical assistance to project teams and undertakes technical project roles when required; supporting the roll-out of new applications and solutions. ⦁ Maintaining and developing excellent working relationships with clients & suppliers, conducting dealings in a friendly, professional and appropriate manner. Technical Aspects: ⦁ Microsoft Windows Workstation (7, 10, 11) ⦁ Microsoft Server (2008 / 2012 / 2019 ) An Advantage ⦁ Microsoft Office (All), Mac OS (All) ⦁ Microsoft 365, Google Workspaces ⦁ Printers - Local & Network ⦁ DNS understanding, Fundamental Networking Skills (LAN/WAN/FIREWALL) ⦁ Public Cloud (AWS / Azure / GCP) ⦁ Virtual Machines (VMware / Citrix / HyperV)



Geeks CRS

• IT Support Technician

  • Nov 2021 - Jun 2022

  • Installed and maintained company’s computer systems and network. • Performed upgrades and installed updates. • Completed troubleshooting and repair when computers had problems. • Assisted office staff with computer application questions. • Conducted computer technology training with all new staff. • Recommended computer products and applications to improve productivity • Manages and maintains documentation pertaining to servers, systems and network environments. • Provides technical assistance to end users on the Local Area Network and remote users connected to the TPNM Network. • Assists the Director of Network & Infrastructure in maintaining basic network operation and provides backup as necessary • Use tools and applications for monitoring desktop performance and provide performance statistics and reports



ACS (Australian Computer Society)

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Web Developer

  • Feb 2021 - May 2021

  • Configure and deploy the application on Web Logic Application Server. Client-side design and validations using HTML, CSS, JavaScript, AJAX, jQuery. • Develop web pages using Spring, JSP and JavaScript. Work with Jenkins for continuous integration and for End-to-End automation for all build and deployments. • Writing source code, prepare test data, tests and debug programs; revise and refine programs to improve performance of the application and perform execution of functional test plan, validate test results, prepare documentation and data for analysis. • Involved in SDLC Requirements gathering, Analysis, Design, Development and Testing of application using AGILE methodology. • Applying experience with across multiple architectures and collaborating with business colleagues to bridge technology requirements with business needs. Interfacing with business product leaders to gather requirements. • Generate UI mockups from paper-and-pencil concepts to high-fidelity prototypes that convey the interaction model using HTML5, JavaScript and CSS. • Work closely with clients to gain organizational commitment for all systems and software plans, as well as evaluate and guide the selection of technologies required to complete those plans. • Developed the controller to handle request and responses. • Experience with Java Server Page (JSP), designing and developing client-side graphical user interfaces using HTML, JavaScript. • Implementing MVC architecture using Mybatis value objects and mapping xml files.



A2B Australia Limited

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• CX Operator

  • Nov 2020 - May 2021

  • Answer phones and customer requests and complaints in an efficient manner • Transfer calls to appropriate place • Report to supervisor with any problems or suggestions to better work atmosphere • Attended customer enquiry calls. • Assist customers in a timely manner to avoid long waiting times. • Calm frustrated or upset customers by providing excellent and friendly service. • Answer phones and customer requests and complaints in an efficient manner • Transfer calls to appropriate place • Report to supervisor with any problems or suggestions to better work atmosphere • Attended customer enquiry calls. • Assist customers in a timely manner to avoid long waiting times. • Calm frustrated or upset customers by providing excellent and friendly service.



MindQuest

• Software Development
• 1 - 100 Employee

• Information Technology Desktop Support

  • Apr 2017 - Feb 2018

  • Learned software engineering process improvements and best practices. • IP Networking, internal and external DNS management. • Desktop support knowledge with Windows and Mac OS. • Maintained and upgraded products to deliver smooth-running systems. • Designed and tested client-server network components. • Managed the Technical Enhancement Change request required by the client's business. • Logging and updating in IT helpdesk systems. • Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Monitoring and maintaining computer systems and networks. • Responding in a timely manner to service issues and requests