Experience

Evanesce

• Canada
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Marketing & Sales Coordinator

  • Jul 2021 - Present

  - Developing and maintaining relationships with potential and existing clients while locating new clients through a variety of methods, including networking, cold reach outs and cold calls. - As the Salesforce (CRM) system administrator overseeing the entire sales staff and building different integrations, working alongside with ZoomInfo, Fishbowl, HubSpot, SEMrush, and Pardot. - Planning and executing corporate, customer and sales events in support of new business efforts. o Managing and supported website launch o Managing trade show events o Executing the lead generation campaigns - Identifying target customers and markets, and developing and implementing strategies for sales in an assigned region or industry- Collaborating with purchasing/manufacturing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.

• Marketing & Sales Coordinator

  • Apr 2021 - Jul 2021



City of Vancouver

• Canada
• Government Administration
• 700 & Above Employee

• PAII Building Supervisor

  • Apr 2012 - Apr 2021

  Building Supervisor (PAII). As a building supervisor will be responsible of the building alongside with program assistance. - Promoted from a community centre employee to a Vancouver Parks Board PAII due to exceptional customer service skill and demonstrated greater leadership within the community- Increased attendance by over 50% to an annual community event by conducting targeted marketing campaigns- Enhanced customer satisfaction through extensive training of more than 20 employees over a 12 month period- Resolved repeated conflicts between customers by creating an effective waitlist and wristband system for pickleball

• Supervisor

  • Jun 2011 - Aug 2018



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Screening Officer

  • Apr 2014 - Nov 2019

  Working with the Canadian Air Transport Security Authority (CATSA) with a Transport Canada clearance as a screening officer. Screening Officer. My task is to screen passengers and ensure they fly without threat, focusing on customer safety through integrity and teamwork- Repeatedly offered a promotion to Service Delivery Manager because of my excellent customer service, leadership and conflict resolution skills. - Neutralized a particularly volatile situation between two co-workers by employing acting as a mediator and resolving the conflict.- Stopped multiple threats to aviation security by identifying an unruly passenger, performing emergency and contingency procedures, and liaising with industry officials and regulatory authorities- Received multiple special certifications to enable me to complete additional tasks through hard work



Best Buy

• Retail
• 700 & Above Employee

• Home Theater Specialist

  • Oct 2011 - Jan 2015

  Best Buy is known to be the top electronic store across all of North America and I have taken part in this fast-paced environment, which led to experiencing different scenarios Home Theatre Sales. Helped customers resolve their problems and met Best Buy obligations per quota. - Neutralized angry customers by providing alternative products to compensate the previous purchase and resulted with higher customer satisfaction feedback- Provided excellent communication and leadership skills that focused on teamwork by using two-way radios and made myself visible for customers to approach me with any concerns- Played an integral role in professional sales approach to understand customer’s needs and offer the complete solution to all their technology needs



Sunset Community Centre

• Canada
• Wellness and Fitness Services

• Youth Worker

  • Jan 2010 - Aug 2014

  Employed by Sunset Association located in South Vancouver that offers programs for all ages and abilitiesYouth Worker. As a youth supervisor was responsible of the programs and oversight of the facility- Create and organize programs - Work with the youth that would drop by the Centre- Work corresponding a team to ensure everything is running smoothly- Handled all budgeting of events and followed procedure - Have instructed sports to youth such as soccer, basketball, hockey and multisport