Experience

Gauteng Office of the Premier

• South Africa
• Government Administration
• 200 - 300 Employee

• Office of the Premier

  • Apr 2023 - Present

  Answers in-bound telephone calls from service beneficiaries community members with an upbeat and friendly disposition, exceptional verbal communication skills, and a strong commitment to customer satisfaction. Provides general information regarding government services. Provides information log cases and escalate cases to relevant departments in order to accommodate special needs. Enters required information into Office of the Premier and maintains an accurate history of each reservation complaints and handling booking substance abuse users. Uses multiple data base systems, internal computer programs and various computer-based resources. Conducts basic research for the purpose of problem resolution and communicates solutions in the system for the office. Directs non-routine matters to the appropriate personnel with resources for special handling and resolutions. Complies with established government protocols and procedures. Understands and complies with government quality assurance standards. Attends required training classes, completes required on-line virtual training courses and satisfies completion standards. May be assigned to special projects and may serve on employee committees. Performs other duties as required. Perform any other job-related duties assigned by their Team Leaders, Assistant Directors or Management. Show less



Self-employed

• Gauteng Vaal Sebokeng

• IT Technician or Maintenance Officer

  • Jan 2017 - Jun 2023



Altrack taxi and fleet management

• Gauteng, South Africa

• Controller

  • Feb 2020 - Mar 2020

  Answer incoming calls Do outgoing calls Monitor vehicles Despatch for recoveries Provide Trip sheets for clients Answer incoming calls Do outgoing calls Monitor vehicles Despatch for recoveries Provide Trip sheets for clients



BK IT Solutions

• Gauteng, South Africa

• Maintenance Technician

  • Aug 2017 - Dec 2018

  Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Show less



WEST PACK LIFESTYLE

• IT Support Technician

  • Apr 2015 - Jun 2016

  My responsibilities include...maintaining the company systems both hardware nd softwares. My responsibilities include...maintaining the company systems both hardware nd softwares.



TK ATHLETICS CLUB

• Race Organiser

  • 2013 - 2014

  Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Primary Responsibilities include: • Provide 1st line support • Support call logging & updating • Desktop & peripheral support • User support • Network support • Remote and telephonic support • Ensuring all incoming Helpdesk calls are answered within SLA. • Resolving calls • Appropriate & timeous call escalation • Identify repeat problems with associated action plans • Software and hardware installations • Ensuring all work is done in accordance with company policies & procedures Show less