Experience

Cogs & Marvel

• Ireland
• Advertising Services
• 1 - 100 Employee

• Head of People & Culture

  • Oct 2021 - Present

• Operations Manager

  • Mar 2021 - Oct 2021

  Managed the full spectrum of HR functions, with emphasis on employee engagement & culture, performance management, recruitment & manpower planning, compensation & benefit, succession planning, employee relations & industrial relations

• Human Resources Business Consultant

  • Jan 2021 - Mar 2021

  Worked closely with multiple levels of managers and executives to provide advice and counsel on HR issues and employment law, analyze trends and metrics to develop solutions, programs, and policies, and design and execute strategic human resources initiatives



PowerReviews

• United Kingdom
• Information Technology & Services

• Senior Manager Product Operations

  • Mar 2019 - Apr 2020

  Oversaw global customer service product operations team, managed community of 35K+ multi-national, contract mystery shoppers, generated $500K+ client revenue Oversaw global customer service product operations team, managed community of 35K+ multi-national, contract mystery shoppers, generated $500K+ client revenue



StellaService

• United Kingdom
• Retail Office Equipment

• Director Of Operations

  • May 2014 - Mar 2019

  Managed day-to-day operations, vision, and strategic direction for global operations team 80+ data analysts and managers across the US, UK, and India and led Human Resources Operations for team of 70+ part-time remote analysts

• Operations Manager

  • Dec 2013 - May 2014

  Managed remote team of 15 operations analysts dedicated to capturing ecommerce customer service data



McGettigan Partners

• United States
• Real Estate

• Senior Marketing Specialist

  • Jul 1999 - Jan 2002

  Developed comprehensive events proposals for clients ranging from PeopleSoft to Oracle

• Project Manager

  • Jun 1998 - Jul 1999

  Managed the planning and execution of full-service corporate events, conferences and incentive programs for Fortune 500 and Technology clients


Claremont Hotel Club & Spa
• 1 - 100 Employee
• Banquet Manager

  • Feb 1997 - Jun 1998