Experience

PARC

• United States
• Research Services
• 400 - 500 Employee

• Supervisor & marketing researcher

  • Apr 2002 - Present

  I worked at PARC as a marketing researcher & supervisor Promoted to supervisor position to recruit, train and supervise 10+ reps. Foster an environment in which customer enjoy high levels of service and employees are motivated to deliver top performance. Description: • Observe and evaluate the performance of the workers. • Trains and instructs all employee’s under me. • develop retention strategies for skilled workers • Responsibility about team attendees’ • Providing recognitions and motivation of the team • Energizing and motivating teams through positive support of assessable, favorable, and speedy • Elevating all personnel performance related issues to general manager immediately. I worked in Projects: • 1- Vodafone Project: Evaluating Vodafone Customer services by calling Vodafone's customer to inquire if there is any complains about Vodafone customer service and how customer service deal with complains and complainers to evaluate it. • 2- Catti project: Calling audience to know the percentage of audience for a lot of T.V channels and Radio and what programs they follow it. And writing answer in my questionnaire. • 3- Mastery shopper: Evaluating Americana fast foods' service for all brand like "Tikka – Costa café –KFC – Pizza Hut – Grand Café – Fish Market" and branches by visiting branches or make an order delivery Show less



FIKRA aevdrtising agency

• Assistant marketing manager and telemarkiteng

  • Jan 2009 - Dec 2010

  • Communicated effectively with multiple departments • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to marketing office. • Coordinated appointments arrangements, and maintained. • Contact businesses or private individuals by telephone in order to solicit sales • for services, • Explain services and prices, and answer questions from customers. • Obtain customer information such as name, and address • Record names, addresses, purchases, and reactions of prospects contacted. • Adjust sales scripts to better target the needs and interests of specific Individuals. • Answer telephone calls from potential customers who need to deal with us to follow up initial sales contacts. • Schedule appointments for sales representatives to meet with prospective Customers or for customers to attend sales presentations. • Solve customers' problems with company Analyze and document business processes and problems. Develop solutions to enhance efficiencies. • Coordinate and implement solutions from process analysis. • Direct staff in the development, analysis, and preparation of reports. • Supervise staff in accordance with company policies and procedures. • Conduct interviews, hire new staff, and provide employee orientation. • Establish employee goals and conduct employee performance reviews. • Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. • Assist staff to resolve complex or out of policy operation problems. • Show less



eyaro programming

• Assistant marketing manager and telemarketing

  • Jan 2008 - Dec 2009

  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to marketing office. • Coordinated appointments arrangements, and maintained. • Schedule appointments for sales representatives to meet with prospective Customers or for customers to attend sales presentations. • Explain company services and products to customer. • Solve customers' problems with company • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to marketing office. • Coordinated appointments arrangements, and maintained. • Schedule appointments for sales representatives to meet with prospective Customers or for customers to attend sales presentations. • Explain company services and products to customer. • Solve customers' problems with company