Experience

Global Brands Group (GBG)

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Chairman Office Manager & Personal Assistant .

  • Dec 2015 - Present

  - Perform secretarial duties, such as managing the politician's diary, making travel arrangements and taking minutes at meetings. - Undertake all administrative duties, such as filing, ordering stationery, responding to correspondence and updating databases. - Carry out research into local, regional, national and international issues as required, and ensure the politician is made aware of any relevant matters. - Helping in writing the proposed material to the parliament (As Chairman was a member of Egyptian Parliament till 2019). Show less



Quick Cargo

• Truck Transportation
• 1 - 100 Employee

• Senior Customer Service & Operations Coordinator

  • Oct 2013 - Dec 2015

  - Pricing door-to-door shipping proposals to individuals, partners and accounts. - Preparatory paperwork for inbound and outbound shipments - Supervising the implementations of shipping/clearing customs operations. - Follow up customs brokers & shipping lines at seaports and airports. - Follow up/satisfaction visits to work locations. - Data entry of shipment information on Internet based tracking system. - Dealing with claims and objections by Clients/accounts. - Forwarding Service Invoicing and payments follow-up. Show less



Global Brands Group (GBG)

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Managing Director Personal Assistant

  • Oct 2010 - Oct 2013

  - Act as the manager's first point of contact with people from inside and outside the organization. - Screen telephone calls, inquiries and requests, and handle them when appropriate. - Greet and guide visitors, organize and maintain diaries and make appointments. - Review faxes and letters. - Produce documents, briefing papers, reports and presentations, carry out background research and present findings into subjects to assist manager in dealing with. - Make travel arrangements & booking. - Organize and attend meetings and ensure managing director well preparation. - Support managing director through making decisions and delegating work to others in case of absence. - Use ERP system (Oracle JD Edwards 9.0) to run sales , purchasing and service management reports as to be presented to the managing director. - Use ERP system (Oracle JD Edwards 9.0) to approve sales & purchasing requests on the behalf of managing director. Show less



Quick Cargo

• Truck Transportation
• 1 - 100 Employee

• Customer Service Agent & Senior Operation Coordinator

  • Jan 2004 - Sep 2010

  - Pricing door-to-door shipping proposals to individuals, partners and accounts. - Preparatory paperwork for inbound and outbound shipments - Supervising the implementations of shipping/clearing customs operations. - Follow up customs brokers & shipping lines at seaports and airports. - Follow up/satisfaction visits to work locations. - Data entry of shipment information on Internet based tracking system. - Dealing with claims and objections by Clients/accounts. - Forwarding Service Invoicing and payments follow-up. Show less



Sam Trading & Advertising

• Cairo, Egypt

• Customer Service Executive

  • Jun 2002 - Nov 2003

  - Follow up customers status & Complaints. - Promote Company services to new prospects. - Present to responsible managers for sales results and customer complaint summary. - Coordinate with sales team to achieve settled target and maintain customer satisfaction. - Coordinates with responsible teams to close customer complaints. - Follow up customers status & Complaints. - Promote Company services to new prospects. - Present to responsible managers for sales results and customer complaint summary. - Coordinate with sales team to achieve settled target and maintain customer satisfaction. - Coordinates with responsible teams to close customer complaints.



ALICO

• Insurance
• 700 & Above Employee

• Sales Agent

  • Jul 2001 - May 2002

  - Promote & present Company insurance service & portfolio. - Generate potential customers & leads. - Perform Tele-sales tasks . - Coordinate with sales team to achieve settled target and maintain customer satisfaction - Promote & present Company insurance service & portfolio. - Generate potential customers & leads. - Perform Tele-sales tasks . - Coordinate with sales team to achieve settled target and maintain customer satisfaction