Experience

Wego.com

• Singapore
• Travel Arrangements
• 100 - 200 Employee

• Reservations Ticketing Executive

  • Jun 2022 - Present



American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• Account Manager

  • Aug 2016 - Dec 2020

  Duties:• Coordinate and provide direction for customer service efforts from all station departments involved with assigned accounts, working with the Operations Managers and Supervisors, to ensure a consistent and high level of customer service is maintained.• Visit our important hotels.• Responsible for area coverage. • Take care of negotiations and contracts. • Responsible for after sales. • Achieving sales targets. • Delivering sales presentations to high-level executives. • Attending client meetings. • Maintaining and expanding relationships with existing clients. • Create, implement and maintain Standard Operating Procedures for each client.• Serve as the primary contact for all communications with assigned accounts.• Prepare management reports that track adherence to Standard Operating Procedures and review results with clients on a regular basis.• Develop and maintain functional knowledge of the products, services and operations offered and actively participate in product training sessions.• Interact regularly with local management and develop close and cooperative working relationships with operational staff to ensure the customer's needs are met. Show less

• Senior Travel Counselor

  • Sep 2008 - Aug 2016

  It is a franchise company, working in travel and tourism.I’m working in the Business Travel Center – handling the whole business trips [air reservations / hotels accommodation / transfers inside and outside the country / arranging events and conferences / arranging tours] for contracted companies.Key Achievements: Customer Orientation – Customer satisfaction and meeting their needs are always on my primary objective. Sales / Selling Skills – Proactively identifies opportunities for converting customer enquiries to bookings and selling Amex’s suite of value-added services. Tolerance for Stress – Remains calm and self-controlled under pressure / Stays positive despite setbacks. Show less



Gulf Air

• Bahrain
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Dec 2007 - Jul 2008

  Working at Cairo Airport, as a Passenger Service Agent my role was: - Handling passengers on Check-in counters / Boarding gates. - Handling flights immigration Working at Cairo Airport, as a Passenger Service Agent my role was: - Handling passengers on Check-in counters / Boarding gates. - Handling flights immigration



SAUDI AIRLINES

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• Reservation & Ticketing Agent

  • Aug 2005 - Dec 2007

  Working at Cairo Airport Ticketing Office, as a Reservation and Ticketing Agent my role was:- Handling Air Reservation during the flight check-in time.- Handling Issuing and Reissuing air tickets.

• Passenger Service Agent

  • Jun 2001 - Jul 2005

  Working at Cairo Airport, as a Passenger Service Agent my role was:- Handling passengers on Check-in counters / Boarding gates.- Handling flights immigration.- Handling VIP flights.- Passenger departure Control