Experience

TPAY MOBILE

• United Arab Emirates
• Financial Services
• 100 - 200 Employee

• Product Manager

  • Oct 2022 - Present

• Merchant Integration Manager

  • Mar 2022 - May 2023

  Managing the partner life cycle starting from the implementation and integration till going live.Managing the technical support team L2 support. Monitoring our own platform. Manage the ticketing system and all our partners tickets.Manage CRs requirements and implementation. Support in gathering requirements for new features.Doing a pre-sales stuff with our VIP partners.

• Merchant Integration Senior Lead

  • Mar 2021 - Mar 2022

  - Lead two teams, Merchant Integration team & Customer Success team- Handle VIP accounts & the critical issues.- Help to set a defined process for the new projects & the old ones.- Set priorities to the issues based on the impact on the business. - Help in gathering requirements for the new project and make gap analysis for the new changes.

• Integration Team Lead

  • Jan 2019 - Mar 2021

  - Lead a team to be able to deliver a successful integration for our partners on our platform.- Support in making new tools to help us in the integration phase. - Gather requirement from our partners for any change related to the business behind the integration scope.- Handle calls and meetings related to partners.- Write documentation for any new business or new feature. - Support in operator integration, to gather the requirements and write them down to start the integration or to do any change on our system. - Had calls with our partners to make sure that the business flow is implemented in the correct way.- Investigate in any issue related to our APIs or our partners' integration. Show less

• Senior Integration Engineer

  • Nov 2016 - Jan 2019

  - Integrating our partners on our platform.- Certifying and testing partners on all environment we have. - Using different tools to support and speed up the testing phase- Write integration documents and articles for FAQs.- Design, develop and test complex integration solutions for partner implementations and write the documentation- Handle customer calls and meetings.

• Senior Software Developer

  • May 2015 - Nov 2016

  - Creating reports and insights related to our business- Help in testing the system features and document them down.- Investigating and solving system bugs. - Write platform documents- Handle support cases



Automation

• Junior Software Developer

  • Dec 2013 - Apr 2015



Best Fit Solutions (BFS)

• India
• Professional Training and Coaching
• 1 - 100 Employee

• Software Developer

  • Oct 2011 - Nov 2013