Experience

ANTlabs

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Principle Project Engineer

  • Feb 2023 - Oct 2023

  Singapore Installed, configured, and maintained systems such as web servers, databases, operating systems, and virtualization platforms. Managed the company’s private cloud computing environment by monitoring usage, updating software, and troubleshooting issues. Monitored usage of computing resources such as CPU usage, memory consumption, storage capacity, and network bandwidth utilization to ensure that the cloud environment is performing efficiently.



Supreme Committee for Delivery & Legacy

• Qatar
• Spectator Sports
• 700 & Above Employee

• Senior Application Analyst

  • Sep 2022 - Feb 2023

  Doha, Qatar Working as supreme committee member in FIFA World Cup Project 2022. Troubleshooting technical issues and install OS (Linux & Windows) & applications while responding within defined service level agreements. Maintaining, and patching OS (Linux) & application level (Apache TOMCAT) to eliminate security vulnerabilities. Implementing appropriate corrective and preventive actions to improve systems availability and stability. Reporting to IT service desk (BMC Helix & Fresh-Desk) are… Show more Working as supreme committee member in FIFA World Cup Project 2022. Troubleshooting technical issues and install OS (Linux & Windows) & applications while responding within defined service level agreements. Maintaining, and patching OS (Linux) & application level (Apache TOMCAT) to eliminate security vulnerabilities. Implementing appropriate corrective and preventive actions to improve systems availability and stability. Reporting to IT service desk (BMC Helix & Fresh-Desk) are responded to efficiently and in a timely manner to reduce business impact. Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently Following standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors. Conducting Root Cause Analysis of reported incidents in operational systems and ensure accurate changes to system configuration following the standard change management process. L2 Supporting to Azure cloud service & business critical applications. Monitoring system alarms using Command Center applications (Azure Monitor, Zabbix & Grafana) Show less



Hutch Sri Lanka

• Sri Lanka
• Telecommunications
• 100 - 200 Employee

• Senior IT Specialist (Assistant Manager)

  • Dec 2021 - Sep 2022

  Colombo, Western, Sri Lanka Managed CRM and Customer Call Center (Genesys) application related issues and Change requests. Troubleshoot all Windows & Linux servers Firewall access-related operation Prepared method of procedure (MOP) and root cause analysis (RCA) documents according to the standard. Experienced with Mobile Application Management and Payment Gateways. Configured alerts in Zabbix monitoring tool.



Wavenet

• Singapore
• Telecommunications
• 200 - 300 Employee

• System Support Engineer

  • Nov 2019 - Dec 2021

  Sri Lanka Installing, configuring, and maintaining Linux Servers. OS installation and troubleshooting. Patch and Package administration in Linux environment. Experience with MYSQL database queries and managing DB and table backup. Task automation using cron, shell scripting, and Ansible. Worked experience on SIP, SMPP, RTP, DHCP, DNS protocols and ability to use debugging tools(Wireshark, Postman, SMPP Simulator)



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Engineering Executive

  • Apr 2015 - Oct 2019

  Sri Lanka Experience in configuration, deployment, and troubleshooting of Linux servers Adept in Linux, DNS, SMTP, PHP-FPM, BASH Shell Scripting Knowledge of network monitoring and protocol analysis Knowledge of instituting best practices in system log analysis, backups, network operating center security, User account/permissions management, and systems/software auditing. Created new databases, involving importing and exporting: installing and configured database software DB clustering… Show more Experience in configuration, deployment, and troubleshooting of Linux servers Adept in Linux, DNS, SMTP, PHP-FPM, BASH Shell Scripting Knowledge of network monitoring and protocol analysis Knowledge of instituting best practices in system log analysis, backups, network operating center security, User account/permissions management, and systems/software auditing. Created new databases, involving importing and exporting: installing and configured database software DB clustering set-up configurations. DB fail-over setup configurations with LB (Nginx and keepalive)

• Technical Officer

  • Jun 2008 - Apr 2015

  System configurations, Backup using scripts. Nagios monitoring and automated mail configurations. Roaming GRX firewall (forty-gate) configurations. DNS configurations. OCMP IVR platform modifications. Nagios Alarm configurations. Application modifications. USSD menu creations and modifications. Experience with Hsenid and Omobio SMSC configurations. Voice and Data Statistics Collection, Reporting & LOG Maintenance System Surveillance - Wave net & Teklek… Show more System configurations, Backup using scripts. Nagios monitoring and automated mail configurations. Roaming GRX firewall (forty-gate) configurations. DNS configurations. OCMP IVR platform modifications. Nagios Alarm configurations. Application modifications. USSD menu creations and modifications. Experience with Hsenid and Omobio SMSC configurations. Voice and Data Statistics Collection, Reporting & LOG Maintenance System Surveillance - Wave net & Teklek CBS Genband SBC Configurations and modifications.