Experience

jones the grocer

• United Arab Emirates
• Food and Beverage Services
• 200 - 300 Employee

• Food Service Attendant

  • Dec 2022 - Present

  Customer Service • Consistently access, anticipate and meet guest’s needs according to jtg operational daily procedures, specified customer service levels, and HSSE guidelines. Store Services and Product Knowledge • Maintain full knowledge of all products and menu items, store promotions, company services to successfully deliver them to all customers. Sequence of Service Skills • Follow the correct sequence of service skills to ensure high standards of service in line with jtg operating procedures and standards. Daily Shift Duties • Ensure all workstations and tables within the assigned zones are sufficiently stocked, set up, and kept clean throughout the entire shift. Complete all assigned side duties as required. Customer Billing and Payment Processing • Responsible for accurate billing and payment processing of their customer transactions. Internal Communication and Coordination • Communicate with store management and supervisors any customer and/or operational issues to help maintain positive teamwork within an efficient operation. HSSE & Quality Adherence • Utilise, maintain and clean relevant equipment within HSSE guidelines for daily operations. Show less



REEF

• United States
• Real Estate
• 700 & Above Employee

• Guest Service Representative

  • Jul 2022 - Sep 2022

  Monitor and maintain cleanliness, sanitation, and organization of assigned work areas • Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability • Meet with Supervisor to review daily assignments and priorities • Answer department telephone within specified number of rings determined by property guidelines, using correct greeting and telephone etiquette • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors • Anticipate guests needs, respond promptly, and acknowledge all guests • Streamlined effective operations as acting general manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings • Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy • Solid experience in accounting functions such as accounts payable/receivable and auditing • Improved property management functionality by submitting key change requests Show less



Tropics Scape

• Abu Dhabi Emirate, United Arab Emirates

• Store Supervisor

  • Nov 2021 - May 2022

  Supervise Store Shift Operations • Ensure assigned shifts are run accordingly to the operational daily procedures, specified customer service levels, employee satisfaction and HSSE guidelines. Store Services and Product Knowledge • Supervise store staff to work with the full knowledge of all store promotions, company services, products and menu items to successfully deliver them to all customers Sequence of Service Skills Supervision • Supervise all staff to implement the correct sequence of service skills to ensure high standards of service in line with operating procedures and standards. Customer Satisfaction Levels • Continually look at understanding evolving customer requirements and satisfaction levels. Attend to guest special requirements. Internal Communication and Coordination • Work closely with store management and staff to promote positive teamwork to run an efficient operation. Daily and Weekly Reports • Assist in completing all reports and checklists on time as required. HSSE & Quality Supervision • Supervise completion of store checklists and relevant equipment to fulfil HSSE requirements for daily operation. Financial Responsibility • Supervise in-store shift cash handling duties (including tip collection) and procedures are strictly adhered to, resulting in accurate reporting of the day-to-day operational revenue and costs. Show less



ENOC

• United Arab Emirates
• Oil and Gas
• 700 & Above Employee

• Senior Barista

  • Dec 2018 - Oct 2021

  Bar & Takeaway Services Ensure • All bar and takeaway services are delivered to the customer accordingly to the operational daily procedures, specified customer service levels, employee satisfaction, and HSSE guidelines. Beverage Preparation and Quality Control • Adhere to company guidelines for correct beverage preparation to ensure high standards of quality, and service in line with operating procedures and standards. Store Services and Product Knowledge • Maintain full knowledge of all store promotions, company services, bar products, and takeaway menu items to successfully deliver them to all customers. Daily Shift Duties • Ensure bar area and takeaway counter is sufficiently stocked, set up and kept clean throughout the entire shift. Complete all assigned side duties as required. Customer Billing and Payment Processing • Responsible for accurate billing and payment processing of their customer transactions. Customer Satisfaction Levels • Continually look at understanding evolving customer beverage and takeaway requirements and satisfaction levels. Attend to guest special requirements. Internal Communication and Coordination • Work closely with store management and staff to promote positive teamwork to run an efficient operation. HSSE & Quality Supervision • Utilize, maintain and clean relevant equipment, completion of bar checklists to fulfil HSSE requirements for daily operation Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Lead Barista

  • Nov 2017 - Nov 2018

  Bar & Takeaway Services Ensure • All bar and takeaway services are delivered to the customer accordingly to the operational daily procedures, specified customer service levels, employee satisfaction, and HSSE guidelines. Beverage Preparation and Quality Control • Adhere to company guidelines for correct beverage preparation to ensure high standards of quality, and service in line with operating procedures and standards. Store Services and Product Knowledge • Maintain full knowledge of all store promotions, company services, bar products, and takeaway menu items to successfully deliver them to all customers. Daily Shift Duties • Ensure bar area and takeaway counter is sufficiently stocked, set up and kept clean throughout the entire shift. Complete all assigned side duties as required. Customer Billing and Payment Processing • Responsible for accurate billing and payment processing of their customer transactions. Customer Satisfaction Levels • Continually look at understanding evolving customer beverage and takeaway requirements and satisfaction levels. Attend to guest special requirements. Internal Communication and Coordination • Work closely with store management and staff to promote positive teamwork to run an efficient operation. HSSE & Quality Supervision • Utilize, maintain and clean relevant equipment, completion of bar checklists to fulfil HSSE requirements for daily operation Show less



Fuddruckers

• United States
• Restaurants
• 500 - 600 Employee

• Customer Service Representative (Certified Trainer)

  • Feb 2014 - May 2017

  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas • Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability • Meet with Supervisor to review daily assignments and priorities • Answer department telephone within specified number of rings determined by property guidelines, using correct greeting and telephone etiquette • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors • Anticipate guests needs, respond promptly, and acknowledge all guests • Streamlined effective operations as acting general manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings • Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy • Solid experience in accounting functions such as accounts payable/receivable and auditing • Improved property management functionality by submitting key change requests Show less



The Manila Hotel

• Philippines
• Hospitality
• 300 - 400 Employee

• Waiter

  • Jun 2011 - Jan 2014

  • Greet customers and hand out menus. • Take meal and beverage orders from customers and place these orders in the kitchen. • Make menu recommendations and inform patrons of any specials. • Deliver meals and beverages to tables when they have been prepared. • Check that customers are satisfied with their meal. • Prepare the bill for tables when requested. • Cash up bills and ensure that the correct amount has been paid. • Administer change to tables if needed. Show less