Chief Mate

• Jan 2020 - Present

AVP Operations

• Apr 2019 - Present

•Oversee day-to-day company operations. •Define and implement operations strategy, structure, and processes. •Manage the quarterly and annual budgeting process and P&L responsibilities. •Monitor performance to proactively identify efficiency issues and propose solutions. •Maintain a working knowledge of all phases of operations. •Coordinate support to operations throughout the business. •Interview, hire, train, and mentor the operations management team. •Provide regular performance updates to the leadership team.

Cluster Head PR & Marcom | Quality

• Dec 2017 - Sep 2018

• Organising and leading both the Hotels Excellence Committee. • Facilitating the creative services as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines. • Planning and executing print/web/online collateral and Digital marketing strategies Communicate/negotiate with vendors • Spearheading the Marcom through Social Media Platforms, EMedia, Trade Magazines and Newspapers for both the units. • Promoting the achievement of quality and performance improvement throughout the organization • Bringing together the heads of different areas and conducting the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction results and our online reputation. • Scheduling and monitoring audits of the various areas. Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

Head Quality & Marcom

• Oct 2015 - Dec 2017

• Facilitating the creative services as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines. • Planning and executing print/web/online collateral and Digital marketing strategies Communicate/negotiate with vendors • Creating and executing a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals • Communicating with other managers/divisions to creating and executing effective advertising and public relations plans • Planning and executing press releases, press conferences, press briefings, press tours, and overall press relations Auditing the processes followed by all departments for guest satisfaction. (Checking the daily processes & procedures of F&B Service, Housekeeping, FO Operations & Security Department laid down by the management.) • Identification of key priorities & New Performance goals for various departments. (Highlighting areas/processes that need immediate attention in F&B Service, Housekeeping, and Operations & Security for attaining goals.) • Identifying the Training Need Analysis for all departments. (To find out the training needs of staff in F&B Service, Housekeeping, FO operations & Security through checks & observations on the floor.) •Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements. • To identify the gaps in staff competences & provide training solutions. (To understand the gap between staff capability & job knowledge/requirement ensuring training provided to achieve optimum output.) • Responsible for handling & giving service recovery for all Guests feedback regarding issues faced by them on their visit or stay in consultation with the senior management.

Head Quality | Executive Housekeeper

• Oct 2014 - Sep 2015

•Managing a team of 28 people including Assistant Managers, supervisors, room attendants and cleaning staff, checking that rooms are cleaned to the highest standard •Managing and Approving Duty Rota •Hiring and training new employees •Stocktaking and Ordering cleaning equipment, linen and room supplies •Checking for faults or damage and arranging repairs and routine maintenance work managing budgets and controlling costs •Making sure staff work to health and safety rules •Also working as the Duty Manager, in the absence of the General Manager

Assistant Operations & Marketing Manager

• Feb 2012 - Apr 2013

• Managing the office and admin work • Planning & Executing the Digital Marketing of Various Events and Projects • Follow up on the concepts and proposals approved by clients and putting them into reality • Sourcing for materials and act as a negotiator to obtain cost-effective prices from suppliers. • Key liaising between client, event managers, in-house designers and other 3rd party vendors leading up to the event, ensuring that both client and event requirements are met. • Applying for licences, permits required with the relevant authorities. • Coordinating and managing the set-up and production of the event on site, ensuring the delivery of a high quality event. • Planning and proposing workflows for every event. • Supervising and managing all suppliers and contractors working on location. • Ensuring a smooth operation throughout each event.

Secretary/Office Manager

• Sep 2010 - Jan 2012

•Key Liaising with Ministry of External Affairs New Delhi, regarding all the matters and clearances like VIP Travels, Key Ministers Movement etc. •Managing the Ambassador’s office (including coordinating and distributing all classified and unclassified material in and out of the office, screen phone calls and visitors), determining priorities and providing timely and responsive administrative support. •Managing documentation and informing the Ambassador of matters requiring attention. Research and prepare correspondence in English, speech notes, travel programs, quarterly and annual reports and diplomatic cables as required. •Liaising on behalf of the Ambassador for contact/appointments both inside and outside the Embassy in India. Liaising with staff of all agencies in the Embassy on behalf of the Ambassador. Assisting Ambassador’s Personal Assistant with maintenance of the Ambassador’s diary and program of appointments. •Assisting with arrangements for visiting Bahrain Ministers, Parliamentarians and officials. •Assist with ad hoc tasking/reporting requests from Bahrain. •Assist with coordination of public diplomacy events including Bahrain National Day.

Senior Associate- Key Clients

• Jun 2006 - Jun 2009