Dimo Dimov
Business Development Manager - Europe & Asia/Pacific at Research Metrics- Claim this Profile
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English Full professional proficiency
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Bulgarian Native or bilingual proficiency
Topline Score
Bio
Plamena Stoyanova
Dimo has professional attitude, proven sales acumen and an exact judgement. He is an extremely dilligent person, with high attention to detail and high professional standards. And most importantly, he is a colleague one can always count on.
Nelly Yordanova
This is a letter of recommendation for Dimo Dimov. Dimo was an effective contributor to our department's success. He was enthusiastically leading every job interview we attended together. Always well prepared, handled each situation with professionalism. He assisted me with every aspect of my work as a hiring manager. He performed all initial needs assessments with potential employees, and followed up to research potential trainings and seminars that might meet the needs of the current employees. He is a tireless worker and makes contributions in numerous ways. Dimo is the official face of the company. Dimo Congratulations! You are among the best of the best!
Plamena Stoyanova
Dimo has professional attitude, proven sales acumen and an exact judgement. He is an extremely dilligent person, with high attention to detail and high professional standards. And most importantly, he is a colleague one can always count on.
Nelly Yordanova
This is a letter of recommendation for Dimo Dimov. Dimo was an effective contributor to our department's success. He was enthusiastically leading every job interview we attended together. Always well prepared, handled each situation with professionalism. He assisted me with every aspect of my work as a hiring manager. He performed all initial needs assessments with potential employees, and followed up to research potential trainings and seminars that might meet the needs of the current employees. He is a tireless worker and makes contributions in numerous ways. Dimo is the official face of the company. Dimo Congratulations! You are among the best of the best!
Plamena Stoyanova
Dimo has professional attitude, proven sales acumen and an exact judgement. He is an extremely dilligent person, with high attention to detail and high professional standards. And most importantly, he is a colleague one can always count on.
Nelly Yordanova
This is a letter of recommendation for Dimo Dimov. Dimo was an effective contributor to our department's success. He was enthusiastically leading every job interview we attended together. Always well prepared, handled each situation with professionalism. He assisted me with every aspect of my work as a hiring manager. He performed all initial needs assessments with potential employees, and followed up to research potential trainings and seminars that might meet the needs of the current employees. He is a tireless worker and makes contributions in numerous ways. Dimo is the official face of the company. Dimo Congratulations! You are among the best of the best!
Plamena Stoyanova
Dimo has professional attitude, proven sales acumen and an exact judgement. He is an extremely dilligent person, with high attention to detail and high professional standards. And most importantly, he is a colleague one can always count on.
Nelly Yordanova
This is a letter of recommendation for Dimo Dimov. Dimo was an effective contributor to our department's success. He was enthusiastically leading every job interview we attended together. Always well prepared, handled each situation with professionalism. He assisted me with every aspect of my work as a hiring manager. He performed all initial needs assessments with potential employees, and followed up to research potential trainings and seminars that might meet the needs of the current employees. He is a tireless worker and makes contributions in numerous ways. Dimo is the official face of the company. Dimo Congratulations! You are among the best of the best!
Credentials
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Programming Basics with JavaScript
Software University (SoftUni)Feb, 2022- Nov, 2024 -
Recruitment & Selection
Bulgarian Association for People ManagementApr, 2013- Nov, 2024 -
Certificate of English - Level 5. Equivalent external examinations of Level 5 are: CAMBRIDGE First Certificate & OXFORD Higher A.R.E.L.S. Certificate
Stanton School of English – London, UKJun, 2005- Nov, 2024
Experience
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Research Metrics
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager - Europe & Asia/Pacific
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Apr 2022 - Present
• Contacting potential clients to establish rapport and arrange meetings.• Assessing client needs and the company’s ability to meet those needs• Pursuing leads and moving them through the sales cycle - from prospecting, through lead qualification, sales presentations, quotes and proposals, to closing the deals and helping with the on-boarding• Maintaining awareness and understanding of all Research Metrics services, ensuring that the full range of services are presented to new and existing clients to maximize sales opportunities.• Following up with new leads and referrals generated from marketing campaigns• Using in-house customer relationship management (CRM) to manage interactions with prospects/clients• Developing and nurturing relationships with key customer accounts• Maintaining fruitful relationships with existing customers• Attending conferences, meetings, and industry events. Show less
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Senior Business Services Specialist
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Feb 2021 - Mar 2022
• Responding to client inquiries in a timely and professional manner.• Organizing and delivering training sessions to clients’ employees to ensure they fully understand and utilize Research Metrics product features and benefits.• Creating a positive onboarding experience for new clients.• Developing proactive engagement plans to ensure quick and effortless resolution of customer issues and concerns in a timely manner
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Fantastic Services Bulgaria
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Bulgaria
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Consumer Services
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1 - 100 Employee
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Sales Team Leader
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Apr 2018 - Jan 2021
• Monitoring the sales process and sales KPI's, and verifying that the work is executed with proper work methods, techniques and compliance with the applicable company policies, standards and specifications;• Providing first line response to agents’ questions on department work flow and helping with resolving complex customer cases;• Sharing best practices to help the team increase its overall performance and KPI's by carrying out both individual and group training sessions and workshops;• Providing inputs for improvement on the sales processes by participating in daily and weekly middle-management meetings;• Assisting other departments (Customer Service, Finance, Schedule, Marketing, Service Development, Service Experience, Compliance) by reporting issues and responding to such to/from the respective roles; Show less
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Sales Performance Supervisor
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Oct 2017 - Apr 2018
• Monitoring the sales process and agents' daily performance;• Accountable for the performance of the sales agents and their daily/weekly/monthly KPI's for the respective service;• Drafting and executing PIP (Personal Improvement Plan) for the agents with low performance and low KPIs (conversion rate, revenue, cross sell rate);
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Sales Executive /B2C/
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Mar 2017 - Oct 2017
• Handling requests from potential and existing customers as received by phone/email/chat and selling the company's portfolio of services and products over the phone;• Ensuring all customers receive a high level of personal care and attention;• Up-selling and cross-selling in order to maximize sales revenue;• Working with a CRM system, MS Office, Google products;• Leading the sale in every call, obtaining sufficient information about the customers, and converting inquiries into bookings as much as possible by identifying and overcoming objections in order to close sales deals; Show less
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Sales Executive /B2B/
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Jan 2016 - Mar 2017
• Liaising with the corporate customers of the company by phone and email; • Presenting accommodation options to all customers by phone and email, and negotiating the rates and terms of their reservations; • Proactively chasing sales opportunities with both interested and not interested clients; • Ensuring all clients receive a high level of personal care and attention; • Handling requests from potential and existing clients as received by phone and email; • Managing a high rate of converted clients; • Being in constant communication with the other departments of the company (reservation, lead generation, IT, marketing, finance); Show less
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Fair Point GmbH
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Germany
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Travel Arrangements
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1 - 100 Employee
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Sales Executive /B2B/
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Apr 2014 - Jul 2015
• Liaising with the corporate customers of the company by phone and email; • Presenting accommodation options to all customers by phone and email, and negotiating the rates and terms of their reservations; • Proactively chasing sales opportunities with both interested and not interested clients; • Ensuring all clients receive a high level of personal care and attention; • Handling requests from potential and existing clients as received by phone and email; • Managing a high rate of converted clients; • Being in constant communication with the other departments of the company (reservation, lead generation, IT, marketing, finance); Show less
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Taxback
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Ireland
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Financial Services
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100 - 200 Employee
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Recruitment Specialist
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Mar 2013 - Mar 2014
• Managing the recruitment process life-cycle from the initial new hire request; • Planning and executing recruitment campaigns; • Providing support and advice to hiring managers and assisting with recruitment efforts; • Developing relationships with third party recruitment agencies; • Sending weekly reports to company's Directors pertaining the ongoing recruitment; • Keeping great relations with all employees and providing HR consultation where applicable; • Managing the recruitment process life-cycle from the initial new hire request; • Planning and executing recruitment campaigns; • Providing support and advice to hiring managers and assisting with recruitment efforts; • Developing relationships with third party recruitment agencies; • Sending weekly reports to company's Directors pertaining the ongoing recruitment; • Keeping great relations with all employees and providing HR consultation where applicable;
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Visa First
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Ireland
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Travel Arrangements
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1 - 100 Employee
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Sales Representative /B2C/
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Jan 2009 - Mar 2013
• Handling requests from potential and existing customers as received by phone/email/chat and selling the company's portfolio of services and products over the phone;• Ensuring all customers receive a high level of personal care and attention;• Up-selling and cross-selling in order to maximize sales revenue;• Working with a CRM system, MS Office, Google products;• Leading the sale in every call, obtaining sufficient information about the customers, and converting inquiries into bookings as much as possible by identifying and overcoming objections in order to close sales deals; Show less
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Customer Service Representative
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Jul 2007 - Jan 2009
• Accurately finding out the customer's needs by listening properly and asking the right questions;• Paying close attention to what the customer is saying to make sure I receive the right message;• Having the ability to meet customers' needs efficiently and solving the customers' problems by having good product or service knowledge, enough information and a positive attitude;
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Education
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2008 - 2009
University of Economics - Varna
Master of Business Management, Operations Management and Supervision -
2002 - 2008
University of Economics - Varna
Bachelor of Business Management -
1997 - 2002
High School of Mathematics "Dr Petar Beron" - Varna
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