Experience

Hilton Park Nicosia

• Food And Beverage Supervisor

  • 2019 - Present

  Plan, forecast, and execute food and beverage orders while processing customer complaints patiently. Plan alternate recipes for customers with special dietary needs. Check food and beverage supplies and place orders when needed. Track and order shipments, in addition to communicating and building strong relationships with vendors. Adhere to food, health, and safety standards. Plan, hire, oversee, and manage the members of staff. Oversee and supervise the welcoming of customers. Strive towards… Plan, forecast, and execute food and beverage orders while processing customer complaints patiently. Plan alternate recipes for customers with special dietary needs. Check food and beverage supplies and place orders when needed. Track and order shipments, in addition to communicating and building strong relationships with vendors. Adhere to food, health, and safety standards. Plan, hire, oversee, and manage the members of staff. Oversee and supervise the welcoming of customers. Strive towards an exceptional customer experience. ⦁ Establish targets, KPI’s, schedules, policies, and procedures by executing strategic business planning.⦁ Deliver an excellent guest experience by maintaining employee training and customer service abilities. Show more Show less



Dromaki Restaurant

• F&B Manager / Cost Controller / Supervisor

  • 2013 - 20196 years

  Managed all F&B and daily operations within budgeting guidelines to the highest standards. Preserved excellent levels of internal and external customer service. Designed exceptional menus, purchased goods, and continuously made necessary improvements. Identified customers’ needs and responded proactively to all of their concerns. Led F&B team by attracting, recruiting, training, and appraising talented personnel. Provided a two-way communication and nurtured an ownership environment with… Managed all F&B and daily operations within budgeting guidelines to the highest standards. Preserved excellent levels of internal and external customer service. Designed exceptional menus, purchased goods, and continuously made necessary improvements. Identified customers’ needs and responded proactively to all of their concerns. Led F&B team by attracting, recruiting, training, and appraising talented personnel. Provided a two-way communication and nurtured an ownership environment with emphasis in motivation and teamwork. Complied with all health and safety regulations. Created detailed reports on weekly, monthly, and annual revenues and expenses. Implemented innovative strategies to improve productivity and sales. ⦁ Achieved a first-place designation on Trip Advisor within 7 months by creating a competitive and hospitable team. ⦁ Increased the restaurant’s earning reports by 27% and served as the logistics and supply co-manager. Show more Show less



Ippokampos Restaurant

• Restaurant Manager

  • 2011 - 20121 year

  Coordinated daily Front of the House and Back of the House restaurant operations. Delivered superior service and maximized customer satisfaction. Responded efficiently and accurately to customer complaints. Regularly reviewed product quality and researched new vendors. Appraised staff performance and provided feedback to improve productivity. Estimated future needs for goods, kitchen utensils, and cleaning products. Ensured compliance with sanitation and safety regulations. Controlled… Coordinated daily Front of the House and Back of the House restaurant operations. Delivered superior service and maximized customer satisfaction. Responded efficiently and accurately to customer complaints. Regularly reviewed product quality and researched new vendors. Appraised staff performance and provided feedback to improve productivity. Estimated future needs for goods, kitchen utensils, and cleaning products. Ensured compliance with sanitation and safety regulations. Controlled operational costs and identified measures to cut waste. ⦁ Upheld a positive and customer-focused reputation to increase patronage and generate interest. ⦁ Implemented valuable and insightful policies and protocols to maintain future restaurant operations Show more Show less



Mpampis Restaurant

• Supervisor / Service Associate

  • 2008 - 20102 years



Maridakis Tavern

• Service Associate

  • 2007 - 2007less than a year



Elpiana Beach Bar

• Barman

  • 2006 - 2006less than a year