Experience

efood

• Greece
• Technology, Information and Internet
• 700 & Above Employee

• • May 2021 - Present

• • May 2018 - May 2021

• • May 2017 - May 2018



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Care Team Leader

  • Apr 2013 - Jan 2017

  Supervision, guidance and evaluation of the group. Team coordination and performance monitoring (KPIs, Average Handling Time, First Call Resolution percentage). Participation in a project aimed at improving the results and satisfaction of the client. Identify and solve issues to improve customer service. Working with team leaders and analysts to improve service processes. Solve problems and complaints. Supervision, guidance and evaluation of the group. Team coordination and performance monitoring (KPIs, Average Handling Time, First Call Resolution percentage). Participation in a project aimed at improving the results and satisfaction of the client. Identify and solve issues to improve customer service. Working with team leaders and analysts to improve service processes. Solve problems and complaints.



Artezium graphics

• Greece

• Graphic Designer

  • Oct 2009 - Feb 2011

  Electronic design of forms (business cards, brochures, flyers, posters). Electronic design of magazines "Paparazzi" and "Bazarro". Processing of digital material (InDesign, Photoshop, Illustrator). Communication with customers and printing technicians. Making a mock-up, pre-print work, print editing. Delivery of projects. Electronic design of forms (business cards, brochures, flyers, posters). Electronic design of magazines "Paparazzi" and "Bazarro". Processing of digital material (InDesign, Photoshop, Illustrator). Communication with customers and printing technicians. Making a mock-up, pre-print work, print editing. Delivery of projects.



Cosmote e-Value

• Greece
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Salesman

  • Sep 2009 - Oct 2009

  Promotion of Cosmote programs and contracts. Provide quality communication and trust-building with customers. Achieve qualitative and quantitative goals. Promotion of Cosmote programs and contracts. Provide quality communication and trust-building with customers. Achieve qualitative and quantitative goals.



FrieslandCampina

• Netherlands
• Food and Beverage Manufacturing
• 700 & Above Employee

• Distributor and Supply Chief

  • Oct 2008 - Jun 2009

  Deliver goods within a timetable. Tracking and order processing. Issue of documents. Deliver goods within a timetable. Tracking and order processing. Issue of documents.



PMW (Patsis Music World)

• Greece

• Salesman

  • Jun 2006 - Jun 2008

  Providing a high level of customer service to the shop's customers. Implementation of company operating rules. Tracking competition and keeping up-to-date about market developments. Providing a high level of customer service to the shop's customers. Implementation of company operating rules. Tracking competition and keeping up-to-date about market developments.



Greek Air Force

• Greece

• Graphic Designer

  • Sep 2002 - Jun 2004

  Lithography Department: handmade editing, photographing and displaying of material, use of Contact equipment, retouching. Bookbinding department: paging, binding of forms Lithography Department: handmade editing, photographing and displaying of material, use of Contact equipment, retouching. Bookbinding department: paging, binding of forms