Dimitris Katsianis
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Bio
Experience
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Campeón Gaming
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Malta
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Advertising Services
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1 - 100 Employee
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Jan 2023 - Present
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Mar 2022 - Present
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Novibet
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Malta
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Entertainment Providers
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400 - 500 Employee
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Sep 2021 - Mar 2022
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Jun 2019 - Mar 2022
- VIP customers handling- Resolve customer complaints via phone, email, chat or social media- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Recommend potential products or services to management by collecting customer information and analyzing customer needs- Contribute to team effort by accomplishing related results as needed- Build sustainable relationships and trust with customer through open and interactive communication- Identify and assess customers’ needs to achieve satisfaction- Follow communication procedures, guidelines and policies- Ability to multi-task, prioritize, and manage time effectively- Inform customers about responsible gambling Show less
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Germanos
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Greece
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Retail
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500 - 600 Employee
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Reception and customer support
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Jun 2018 - Aug 2018
Reception and customer service related to telecommunication services and technology products Reception and customer service related to telecommunication services and technology products
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Assistant Accountant
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Jul 2013 - May 2015
Income statement Customer insurance posting Statement of tax returns Income statement Customer insurance posting Statement of tax returns
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Education
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Athens University of Economics and Business
Master's degree, Services Management-Management Consulting -
University of Piraeus
Bachelor's degree, Economics