Dimitris Baltzis

Senior Technician at Miele GB
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Contact Information
us****@****om
(386) 825-5501
Location
Brighton, England, United Kingdom, UK
Languages
  • Greek Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • Seminars on Refrigeration and Air Conditioning Units Automation and Quality Customer Service
    K.E.K Pythagoras, Thessaloniki, Greece

Experience

  • Miele GB
    • United Kingdom
    • Manufacturing
    • 100 - 200 Employee
    • Senior Technician
      • Apr 2022 - Present

      ► Empower cross-functional teams and customers through top-tier remote technical support ► Mentor 17 Miele Field Service Technicians to exceed service excellence, customer satisfaction, and KPI targets ► Train technicians on brand and sales objectives for products ► Monitor and audit van stock levels for technicians ► Collaborate with Training teams for individual team member development ► Work with Regional Service Manager to improve team performance and behavior ► Elevated team performance ► Resolve customer issues and shift negative perceptions with effective communication ► Contribute to informative and motivating team meetings ► Identify operational improvement opportunities and propose solutions ► Provide classroom-style training to technicians, dealers, and partners ► Attend Head Office meetings and support process reviews for Field Service Technicians Show less

  • Miele UK
    • United Kingdom
    • Field Service Technician
      • Jun 2016 - Apr 2022

      ► Exceeded Company targets with high technical standards and First Time Fix focus ► Ensured compliance with Health and Safety regulations, conducting mandatory tests consistently ► Managed van stock efficiently ► Performed daily tasks including pre-prepping, spares handling, vehicle maintenance, Response downloads, software updates, and emails ► Collected and processed revenue as necessary ► Enhanced customer satisfaction by promoting Miele Care Products and accessories ► Maintained expertise in Miele appliances, surpassing KPIs ► Attended and excelled in approved technical training courses ► Acted as a Brand Ambassador, delivering exceptional customer care ► Fostered proactive communication with both internal & external parties ► Reported product technical issues to improve customer experiences Show less

  • HBH Woolacotts
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • White Goods Engineer
      • Jul 2015 - May 2016

      ► Efficiently handled spare parts orders ► Delivered exceptional customer technical support ► Cooperation with team members ► Specialized in MIELE and BSH brands, attending relevant technical seminars and utilizing English technical resources ► Efficiently handled spare parts orders ► Delivered exceptional customer technical support ► Cooperation with team members ► Specialized in MIELE and BSH brands, attending relevant technical seminars and utilizing English technical resources

  • Giagouris GPS Service
    • Thessaloniki, Central Macedonia, Greece
    • White Goods Engineer
      • Oct 2005 - Jun 2015

      ► Serviced & repaired domestic electrical appliances for multiple brands ► Offered technical support to an average of 40-50 customers weekly, ensuring effective issue resolution ► Specialized in brands like ELECTROLUX, AEG, ZANUSSI, and others, demonstrating expertise across a wide spectrum of products ► Serviced & repaired domestic electrical appliances for multiple brands ► Offered technical support to an average of 40-50 customers weekly, ensuring effective issue resolution ► Specialized in brands like ELECTROLUX, AEG, ZANUSSI, and others, demonstrating expertise across a wide spectrum of products

  • G.H Petsagas
    • Thessaloniki, Central Macedonia, Greece
    • Refrigeration Technician
      • Oct 2013 - May 2014

  • Agricultural Cooperative of Veroia, Venus Growers
    • Véroia, Central Macedonia, Greece
    • Assistant of Refrigeration Technician
      • May 2005 - Sep 2005

  • G.D.D. Adopoulos
    • Véroia, Central Macedonia, Greece
    • Sales Assistant & Repairman
      • Nov 2004 - Apr 2005

  • Euroclima
    • Thessaloniki, Central Macedonia, Greece
    • Assistant of Refrigeration Technician
      • May 2004 - Oct 2004

Education

  • Vocational Training Institute Triandria, Thessaloniki, Greece
    Diploma of Education, Technical Electrician for Domestic Electrical Appliances
  • Technical Vocational School, Veroia, Greece
    Diploma of Education, Refrigeration and Air Conditioning Technician
  • Organisation For Vocational Education And Training, Thessaloniki, Greece
    Europass Degree in Vocational Training, Language Training and Learning about Germany – Electrical Applications and Cultural Exploration

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