Experience

HERON

• Greece
• Oil and Gas
• 100 - 200 Employee

• Indirect Sales Account Manager

  • Feb 2023 - Present

  To be responsible for managing accounts and building fruitful relationships between external call centers and the company. Generate sales activities, report on transactions, and set company goals. • Support the network of external partners and call centers and act as the partners' main point of contact with the company • Monitoring and evaluating the accountability partners • Tracking sales metrics • Participating in the evaluation of prospective partners • Recommending training programs aimed at increasing sales and actions to improve sales performance and identifying growth opportunities • Monitor the energy market Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• • Jul 2018 - Jan 2023

  To be responsible for the effective and efficient operations of the Retention/Acquisitionteam. To ensure that quality service is delivered to a profitable customer base and buildlong-term relationships thus enhancing customer satisfaction and loyalty. Guide andsupport agents to the degree that all targets are achieved. This led to 10% better productivity, 10% NPS improvement & sales increased by 10% last year.• Real-Time Management & People Management from 16 FTEs to 22 FTEs• Coaching (Daily Briefs & One2One)• Performance Management & Feedback (Coaching Feedback/Follow-up)• Planning (Listening to detractors' calls - Monitoring Calls & Web-Chat)• Administration (Tasks commissioned by SPV/Manager & Ad-hoc Requests)• Recruitment & Selection of Personnel Show less

• • Dec 2014 - Jul 2018

  Taking care of the customer's needs by providing and delivering professional, helpful,high-quality service. Identifying and assessing customers' needs to achieve great NPSresults, campaigns, and customer care activities. Respond positively to any new initiativesthat are brought into practice making sure they easily become part of the customerexperience service.• High-Value customers' management• Customers' complaints management• Customers' satisfaction• Sales management Show less

• • Jan 2013 - Nov 2014

  Taking care of the customer's needs by providing and delivering professional, helpful,high-quality service.• Customers' management• Customers' complaints management• Customers' satisfaction



Forthnet Group

• Greece
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2011 - Oct 2011

  Taking care of the customer's needs by providing and delivering professional, helpful, high-quality service. • Customers' management • Customers' satisfaction • Sales management • Promotion of products & services Taking care of the customer's needs by providing and delivering professional, helpful, high-quality service. • Customers' management • Customers' satisfaction • Sales management • Promotion of products & services