Experience

Ada Health
• Germany
• Hospitals and Health Care
• 200 - 300 Employee
• Junior SysOps Engineer

  • Oct 2021 - Present


Atheneum

• Ukraine
• Software Development

• IT Support Technician

  • Mar 2019 - Oct 2021

  • Managing Onboarding & Offboarding across all systems (e.g., JIRA, Office 365). • Configuring workstations for new employee (i.e., computers, peripherals etc). • Assisting new employees with IT related setups and training. • Maintaining and support inventories for hardware, software and licencees. • Writing training manuals for an internal knowledge base. • Responsible for Onboarding training regarding IT infrastructure and policies to all new employees. • Working with… Show more • Managing Onboarding & Offboarding across all systems (e.g., JIRA, Office 365). • Configuring workstations for new employee (i.e., computers, peripherals etc). • Assisting new employees with IT related setups and training. • Maintaining and support inventories for hardware, software and licencees. • Writing training manuals for an internal knowledge base. • Responsible for Onboarding training regarding IT infrastructure and policies to all new employees. • Working with metrics to ensure quality performance and productivity by management tools. • Overall: 70% ticket based work, 20% SysAdmin, 10% VOIP/VC project management tools. Show less • Managing Onboarding & Offboarding across all systems (e.g., JIRA, Office 365). • Configuring workstations for new employee (i.e., computers, peripherals etc). • Assisting new employees with IT related setups and training. • Maintaining and support inventories for hardware, software and licencees. • Writing training manuals for an internal knowledge base. • Responsible for Onboarding training regarding IT infrastructure and policies to all new employees. • Working with… Show more • Managing Onboarding & Offboarding across all systems (e.g., JIRA, Office 365). • Configuring workstations for new employee (i.e., computers, peripherals etc). • Assisting new employees with IT related setups and training. • Maintaining and support inventories for hardware, software and licencees. • Writing training manuals for an internal knowledge base. • Responsible for Onboarding training regarding IT infrastructure and policies to all new employees. • Working with metrics to ensure quality performance and productivity by management tools. • Overall: 70% ticket based work, 20% SysAdmin, 10% VOIP/VC project management tools. Show less


Plaisio - Πλαίσιο
• Greece
• Retail
• 500 - 600 Employee
• Sales Associate / IT Support

  • Nov 2015 - Jan 2017


OTE Group of Companies (HTO)

• Greece
• Telecommunications
• 700 & Above Employee

• IT Support Technician

  • Apr 2014 - Oct 2015

  • Remote troubleshooting for home networking and broadband services at the Mobile Telephony Operation and Fault Management Department. • Communicate efficiently with clients, register tickets, monitor tickets and sync with the corresponding departments. • Remote troubleshooting for home networking and broadband services at the Mobile Telephony Operation and Fault Management Department. • Communicate efficiently with clients, register tickets, monitor tickets and sync with the corresponding departments.