Consultant / Special Partner of Postal Network Operations at ELTA Network

• Jan 2022 - Present

The Hellenic Post S.A. (Greek: Ελληνικά Ταχυδρομεία, abbreviated ΕΛΤΑ, ELTA) is the state-owned provider of postal services in Greece. Hellenic Post was founded in 1828 along with the modern Greek state. Since 1996 it has been operating as a public limited company owned by the state. ELTA provides a universal postal service to all parts of Greece and is a member of the Universal Postal Union. • Assist and advise the Network Manager on all issues related to the Elta network • Responsible for writing and sending responses to the questions and reports from the members of the Hellenic Parliament and the complaints from the Local Authorities after collecting the appropriate information from several departments of the ELTA organization • Manage outsourcing services for Retail Network • Organize training and change mgt for the adoption of change Show less

Seasonal Senior Evaluator

• Nov 2022 - Present

Serving as a gateway, ELEVATE GREECE is a leading resource for in-depth information on the Greek Startup Ecosystem. The National Startup Registry is the official record of startups in Greece, monitoring their progress based on KPIs and support them with benefits and measures. Serving as a gateway, ELEVATE GREECE is a leading resource for in-depth information on the Greek Startup Ecosystem. The National Startup Registry is the official record of startups in Greece, monitoring their progress based on KPIs and support them with benefits and measures.

Country Manager (Greece)

• Jun 2021 - Present

DDC Financial Group is a world leading intelligence platform for the distressed debt market. DDC connects investors and managers through a robust combination of technology tools and in-person events. With a global network of over 30,000 key players in this space, we have been delivering impactful and insightful events since 2015 in locations including London, Athens, Prague, Miami, Stockholm, Bucharest and Kyiv. https://www.ddc-financial.com/ https://www.debt-business.com/ https://ddc.metechi.com/ Show less

• Nov 2018 - Dec 2020

• Ensured implementation of the Group’s Operational Risk Framework, policies, Procedures & Programs.• Acted as key team member in several activities in the OpRisk Sector such as RCSA’s in Eurobank Group, OpRisk Events Collection, KRIs, Scenario Analysis and Outsourcing.• Responsible for the implementation of several Risk related projects such as Tango (Stream Regulatory framework), PSD2 SCA, AML e2e, We Trade. • Reviewed new Retail products in preparation of their approval.• Developed and managed relationships with the OpRisk partners on risk related issues providing advices and consultation on OpRisk.• Responsible for planning new seminars/webinars, participate in tens of webinars and seminars finding opportunities for Eurobank Group activities. • Developed OpRisk awareness to business units and trained business unit staff in the use of OpRisk programs, toolsets and counter-fraud.• Assisted business units to managing and monitoring outsourcing risk and exposures according to Bank of Greece’s policy. • Classified, analyzed, followed up and reported on declared OpRisk events.• Prepared and developed OpRisk reports and presentations to BU line management and senior management.• Member of Key Committee (Retail Intermediaries Committee) responsible for management of sales indermediaries (acceptance of new partners or end their collaboration with the bank). Show less

• Feb 2018 - Nov 2018

• Managed and developed prime customers portfolio identified needs and opportunities.• Executed successful cross-selling with established prime portfolio.• Reinforced new activities in the Regional Market.• Provided exceptional service and high level consulting to all prime clients.

• Feb 2017 - Jan 2018

• Developed and implemented the commercial strategy of the Regional Market under my responsibility.• Analyzed market and competition to identify business opportunities.• Overall responsibility of achieving Regional Area’s goals and portfolio management.• Guided and developed Branch Managers and Branches staff.• Ensured high level of client satisfaction.• Monitored and coordinated staffing needs of Branches within the Regional Market.

• Jul 2013 - Jan 2017

Responsibilities were similar to those described above

HEAD OFFICE BRANCH MANAGER

• Feb 2009 - Jul 2013

• Standard portfolio management and development. • Offered guidance and expertise to the Branch Office personnel on various complex matters. • Ensured implementation of policies and procedures and managed all operational risk and regulatory compliance matters • Supervised all daily functions of the Branch Office • Standard portfolio management and development. • Offered guidance and expertise to the Branch Office personnel on various complex matters. • Ensured implementation of policies and procedures and managed all operational risk and regulatory compliance matters • Supervised all daily functions of the Branch Office

Section Sales Manager - Responsible for 30 branches (Athens, Crete, Epirus, Peloponnese)

• Jun 2007 - Feb 2009

• Supported and implemented Branch commercial policies and procedures. • Identified, evaluated and managed strategic risks and opportunities. • Actively collaborated with all Franchisees of the regional market. • Provided support and action plan in case of under performance. • Increased the overall productivity of the branch by increasing customer service, eliminating inefficiencies and identifying opportunities for growth. • Developed and maintained strong and fruitful relationships with key accounts and focused on networking. • Trained and developed employees Show less

Branch Manager, Senior Supervisor

• Aug 2000 - Jun 2007

• Implemented the commercial policy of the Branch and ensured the best customer service. • Directed all operational aspects including distribution, human resources, administration and sales in accordance with the bank's objectives. • Responsible for the development and guidance of Branch personnel • Developed business objectives and plans. • Assed local market conditions and identified prospective new business. • Implemented the commercial policy of the Branch and ensured the best customer service. • Directed all operational aspects including distribution, human resources, administration and sales in accordance with the bank's objectives. • Responsible for the development and guidance of Branch personnel • Developed business objectives and plans. • Assed local market conditions and identified prospective new business.

Branch Manager, Supervisor

• May 1995 - Aug 2000

• Implemented the commercial policy of the Branch and ensured the best customer service • Directed all operational aspects including distribution, human resources, administration and sales in accordance with the bank's objectives • Responsible for the development and guidance of Branch personnel • Developed business objectives and plans • Assed local market conditions and identified prospective new business • Implemented the commercial policy of the Branch and ensured the best customer service • Directed all operational aspects including distribution, human resources, administration and sales in accordance with the bank's objectives • Responsible for the development and guidance of Branch personnel • Developed business objectives and plans • Assed local market conditions and identified prospective new business

Section Head at Tsamadou branch

• Nov 1990 - May 1995

Responsible for Commercial Dept activities (Imports-Exports-LG’s). Responsible for Commercial Dept activities (Imports-Exports-LG’s).