Experience

Baumgarten's

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative/ Purchasing Agent

  • Oct 2016 - Present

  Greater Atlanta Area Responsible for entry of orders received via email, fax and e-commerce portals within a timely matter.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Underwriting Assistant

  • Mar 2013 - Present

  Greater Atlanta Area • Maintain and update policyholder records (changes to coverage, additional autos, name and address changes) • Clear errors and resolve policyholder issues • Provide assistance to underwriting staff by performing a variety of support services • Type and/or process a variety of reports, filings, form letters, and cancellation letters to comply with state and federal laws. • Communicate with agents, policyholders, and third parties using various communication media.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Specialist

  • Jul 2015 - Sep 2016

  Alpharetta, GA Handle customer inquiries, complaints, and billing questions regarding mobile devices.



Fidelity National Financial

• Financial Services
• 700 & Above Employee

• Internal Auditor

  • Nov 2007 - Dec 2011

  Jacksonville, Florida Area Initiated an analysis of audits on 300+ employees to ensure strict compliance with corporate guidelines.

• Supervisor

  • Apr 2004 - Nov 2007

  Jacksonville, Florida Area • Developed and implemented operational policies and procedures for proper servicing of new clients, including review of daily performance reports. • Supervised and motivated 50+ employees to achieve maximum performance in Financial Department. • Formulated guidelines to monitor attorney and client progress on involved projects.



Washington Mutual

• Priority Services Representative/Customer Service Representative

  • May 2002 - Mar 2004

  Jacksonville, Florida Area • Consistently excelled in interacting with senior management, personnel and attorneys regarding trial and other legal issues. • Researched and resolved diverse matters associated with misappropriation of payments. • Responsible for answering 150+ calls daily, from customers inquiring about their mortgage loans.