Experience

Axpo Bulgaria

• Bulgaria
• Utilities
• 1 - 100 Employee

• • Nov 2022 - Present

• • Jan 2018 - Oct 2022

  Backoffice transactions controlling and clients support, based on day-to-day business activities between any and all involved parties on the energy trading market. Relevant tasks and competences include:- Business support for client companies and various Axpo branches;- Mediator and communication lead between clients, brokers and traders;- Ensuring responsibilities’ fulfillment within designated time frames, due to strict market trading hours;- Quality assurance check of trade transactions and contracts;- Trainer of new employees;- IT systems innovations and implementations coordinator;- Organizing workload activities and scheduling;- Knowledge, understanding and use of Endur and Equias systems; Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business and Financial Analyst

  • Jun 2016 - Jan 2018

  Analyzing global corporate entities’ financial state, based on a quarterly and full year-round basis. Providing general insight on company opportunity growth and market potential through: - Detailed analyzing and reporting of financial metrics; - Compiling future opportunity planning based on past performances and present capabilities; - B2B communication and co-ordination; - Providing support and insight on all relevant financially related matters; - Assuring legitimacy and efficiency of aforementioned activities; - CRM and various business specific analytical and reporting tools handling; - Profile management; - Accurate depiction of partner relations; Show less



bwin.party digital entertainment

• Customer Support Representative

  • Oct 2014 - Jan 2015

  Providing support for customers in the casino gaming and sports betting field. Responsibility description is based on: - Direct 1-st line contact and support to clients with any and all questions and queries; - System functionality, handling and testing; - Bug reporting and problem solving; - CRM and Profile administration; - Email, chat and phone line communication; Providing support for customers in the casino gaming and sports betting field. Responsibility description is based on: - Direct 1-st line contact and support to clients with any and all questions and queries; - System functionality, handling and testing; - Bug reporting and problem solving; - CRM and Profile administration; - Email, chat and phone line communication;



Shopmetrics, Inc.

• United States
• Advertising Services

• Business Services Specialist

  • Nov 2013 - May 2014

  Main responsibilities include: - Communication with foreign clients and companies; - Providing assistance, advisory role and training in regards with our online platform's handling and performance; - Projects implementation and management; - New company products development; - Taking intensive training and educational courses in: Project setup and management, MS Office, System functionality, Business communication standards/approaches/tactics, Mystery Shopping, Conducting surveys/types/approaches, Audits, Social Media Monitoring; Other responsibilities include: - Market research and development of specific projects: e.g Social Media Monitoring; Industry Study; Mobile Data Collection and Data Research + concept creating for mobile app; Visualization enhancement and market appeal of Mystery Shopping mobile app; - Categorization and structuring of business services intern trainee program and tasks; - General office organizational activities; - English translations; - Creating/Editing documentation and company newsletters; Show less