Dimitar Gyurov

2nd Line Support Engineer at Dovetail IT Support Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Bio

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Credentials

  • Google Workspace Administrator
    Google
    Feb, 2023
    - Nov, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Dec, 2022
    - Nov, 2024

Experience

  • Dovetail IT Support Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • 2nd Line Support Engineer
      • Mar 2023 - Present

    • 1st Line Support Engineer
      • Mar 2022 - Mar 2023

      - Setting up new laptops and managing Starters and Leavers for all clients- Responding to Helpdesk calls and resolving issues as soon as possible withing SLA time constraints- Escalation of Helpdesk tickets when needed, tracking and managing until completion- Providing admin required resets, installations, updates and upgrades as required by end users

  • Lee Baron Group
    • United Kingdom
    • Leasing Real Estate
    • 1 - 100 Employee
    • Business Assistant to the COO
      • Jun 2018 - Mar 2022

    • Insurance Administration Assistant
      • Mar 2018 - Jun 2018

  • Host Staffing
    • United Kingdom
    • Hospitality
    • 200 - 300 Employee
    • Agency Staff
      • Sep 2015 - Feb 2018

  • International Asset Bank
    • Bulgaria
    • Banking
    • 1 - 100 Employee
    • Loan Officer
      • Oct 2014 - Aug 2015

  • The Ritz London
    • United Kingdom
    • Hospitality
    • 200 - 300 Employee
    • Night Auditor
      • Sep 2013 - Jul 2014

Education

  • IT Career Switch
    IT Technician Traineeship, Information Technology
    2021 - 2021
  • University of Finance, Business and Entrepreneurship
    Bachelor's degree, Finance, General
    2008 - 2012
  • Tourism High School "Aleko Konstantinov"
    High School, Hotel Management
    2004 - 2008

Community

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