Product Owner

• Feb 2020 - Present

Day to day business voice in the delivery team Maintains visibility of 3 month (quarterly) delivery plan for the team Accountability for Data Stewardship - Data Steward Ownership Fleshing out Epics as directed from Product board in preparation for quarterly planning Work with team and stakeholders to plan & prioritise quarterly sprint backlogs Ownership of Epics during quarterly delivery, along with associated epic management Work with delivery team to define stories with comprehensive acceptance criteria (including feature files where relevant) interacting with relevant stakeholders and subject matter experts to verify work is correctly specified and relevant assets (wireframes, designs) are included Accept stories to ensure the completed functionality adheres to the specified business requirements Triage bugs and prioritise bugs according to business value Produce relevant release documentation Participate in sprint ceremonies Lead planning sessions & estimation meetings Stand-ups Demos Retrospectives Provide an active role in mitigating blockers and delays impacting successful team completion of release/sprint goals Work closely with Delivery Lead to ensure alignment on all team matters Input into Product board/candidates

Project Manager

• Jul 2018 - Feb 2020

Managed two of the biggest Clients for the Sofia HUBLead Data Solutions and Scripting teamsCoordinate internal (virtual) teams formed for various projectsLead daily stand ups, planning and status meetingsPO/SM for the Teams/Client as neededManaged project scope, timings and budget for multiple projects simultaneouslyAct as a mediator between production teams and the ClientAcquainted with Client specific requirementsSet and managed client expectations in terms of delivery dates, best practices and processesPerformed additional research, in relation with the assigned projectsCommunicated Global standards, workflows, guidelines to all participating parties – Local Ipsos Client Service teams, OperationTeams, third party vendors & Client TeamsFound feasible solutions in a variety of situations for both client andproduction teams (ad-hoc questions, additional deliverables, etc.)Mentor for the new comers

Response Manager

• Nov 2016 - Jul 2018

Manage the end to end NSSR Process from receipt of a Project Request through Proposal, Approvalsand Delivery- Identify, leverage and plan appropriately skilled resources and time scale for the completion ofProject Request Proposals- Actively interact with Project Managers, Solution Architects, SMEs from all involved technical towersto collect technical input and build proposal- Determine priority of the requests and initiate escalations when necessary- Ensure the Project Requests have been processed through the proper approval channels- Manage and document details of interaction with DXC external client- Prioritize workload based on Operational Rules, Business Rules and Contractual commitments- Provide input and report regularly for the assigned requests in terms of response time, status of openrequests, key issue, etc.- Work with Account Delivery Management and client managers to scope and qualify new servicerequests- Ensure the solution and business case is satisfactorily defined and accepted by the customer-- Lead regular NSSR review meetings with the client and DXC account team to review the progressand highlight for any issues or escalations during NSSR life cycle- Single Point of Contact (SPOC) for first level of escalation- First Level of approval for NSSR request with threshold 10,000 EUR- Allocate the daily pack of NSSR request to the respective Response Managers

Response Administrator

• Jun 2016 - Nov 2016

Logistics Account Manager

• Jan 2014 - May 2016

- Managing internal database for parcels delivery- Creating exports and reports on a daily basis.- Initialization of daily, weekly and monthly reports regarding the current parcel order flow. Day-to-daycommunication with couriers, customer support teams and clients.- Interaction with customer inquiries, complaints and making sure that all requests are promptly andthoroughly handled.- Provided client-oriented solutions based on customer needs and objectives. - Managing internal database for parcels delivery- Creating exports and reports on a daily basis.- Initialization of daily, weekly and monthly reports regarding the current parcel order flow. Day-to-daycommunication with couriers, customer support teams and clients.- Interaction with customer inquiries, complaints and making sure that all requests are promptly andthoroughly handled.- Provided client-oriented solutions based on customer needs and objectives.