Experience

FIRE Restaurant and Lounge

• Waitress

  • Aug 2017 - Present



Il Caffe Di Napoli

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Apr 2012 - Aug 2017

  My main duties include:• Leading/motivating team of 5 in order to ensure quality standards and service• Being responsible of the staff allocation duties in a fast paced environment • Supervise team working• Ensuring high customer satisfaction by investigating and resolving complaints • Training/assign duties, responsibilities, and work stations to new employees• Greeting customers and providing current information of the daily food and drink specials • Ensuring tables management and accurate service on time• Preparing food and helping in the kitchen when need at busier times• Providing excellent barista skills (take away/sit in orders)• Presenting bills and accept payments • Opening/closing procedures, dealing with suppliers and placing orders• Preparation of relevant reports and documentsfor senior managers• Cash handling, dealing with end of the day till/float• Taking reservations over the phone, maintained the reservation book if necessary• Organizing employee time sheets



SWISS Dentaprime

• Customer Service Consultant

  • Jan 2016 - May 2016

  My main duties included:• Answer calls and respond to emails• Handle customer inquiries both by phone and email• Provide customers with product and service information• Enter new customer information into system• Update existing customer information• Identify and escalate priority issues• Document all call information according to standard operating procedures• Produce call reports My main duties included:• Answer calls and respond to emails• Handle customer inquiries both by phone and email• Provide customers with product and service information• Enter new customer information into system• Update existing customer information• Identify and escalate priority issues• Document all call information according to standard operating procedures• Produce call reports