Dimas Raka Andika
Customer Experience at Transfez (YC W22)- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Bahasa Indonesia Native or bilingual proficiency
-
Bahasa Inggris Limited working proficiency
Topline Score
Bio
Credentials
-
Introduction to Data Science with R
DQLabDec, 2021- Nov, 2024 -
Rakamin Trial Class - Kickstart Digital Marketing Journey
Rakamin AcademyNov, 2021- Nov, 2024 -
Anti Fraud and Anti Bribery
RSM INDONESIAOct, 2021- Nov, 2024 -
Cyber Security Threat to Data Privacy
RSM INDONESIAOct, 2021- Nov, 2024
Experience
-
Transfez (YC W22)
-
Indonesia
-
Financial Services
-
1 - 100 Employee
-
Customer Experience
-
Mar 2023 - Present
- Identify and assess customers’ needs based on interactions to exceed customers’ expectations - Actively communicate status, investigation results, corrective actions to customer and ensure on time closure - Able to escalate unresolved queries and redirect problems to correct resources when needed - Ensure proper recording, documentation, and closure - Recommend procedure improvements and work on implementation - Identify and assess customers’ needs based on interactions to exceed customers’ expectations - Actively communicate status, investigation results, corrective actions to customer and ensure on time closure - Able to escalate unresolved queries and redirect problems to correct resources when needed - Ensure proper recording, documentation, and closure - Recommend procedure improvements and work on implementation
-
-
-
Disini Communication
-
Depok, Jawa Barat, Indonesia
-
Account Executive
-
Dec 2022 - Mar 2023
- Manage/maintain existing account - Communicating with clients and gathering information about a project’s scope and timelines - Manage/maintain existing account - Communicating with clients and gathering information about a project’s scope and timelines
-
-
-
OY! Indonesia
-
Indonesia
-
Financial Services
-
200 - 300 Employee
-
Business Operation Offline
-
Oct 2022 - Nov 2022
- Daily monitoring of offline channel transactions.- Daily reconcile and offline channels.- Daily settlement with the external vendor.- Creating weekly and monthly reports- SOP alignment with the Product team.- Executing the implementation of operational test/user acceptance test
-
-
Customer Support Specialist
-
Oct 2021 - Sep 2022
Identify and assess customer needs and provide accurate, valid, and solutive responses. Handle customer complaints with appropriate solutions. Escalated the necessary issue to related division and cooperate to follow up & Ensure proper documentation of all activities
-
-
-
Pawoon Indonesia
-
Indonesia
-
Software Development
-
1 - 100 Employee
-
Customer Support Officer
-
Feb 2020 - Sep 2021
- Answers incoming customer calls and live chat/email through Zendesk Apps regarding billing issues, product problems, service questions and general client concerns - Identify and assess customers’ needs to achieve satisfaction - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller - Answers incoming customer calls and live chat/email through Zendesk Apps regarding billing issues, product problems, service questions and general client concerns - Identify and assess customers’ needs to achieve satisfaction - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
-
-
-
Jobstreet Indonesia
-
Indonesia
-
Technology, Information and Internet
-
300 - 400 Employee
-
Account Manager
-
Aug 2019 - Jan 2020
- Finding new potential clients - Orientation and hit sales target on monthly basic - Create new account - Update and make sure sales pipeline meet the target - Finding new potential clients - Orientation and hit sales target on monthly basic - Create new account - Update and make sure sales pipeline meet the target
-
-
-
Bukalapak
-
Indonesia
-
Information Technology & Services
-
700 & Above Employee
-
Social Media Support
-
Apr 2018 - Jul 2019
Receives and answers inquiries from consumers (end users) via Facebook, Twitter, Instagram, Google Play store, App Store, YouTube comment concerning products, promotion, price, Apps and any kind that related to Bukalapak.
-
-
Email Support
-
Nov 2017 - Apr 2018
- Handle customer inquiries from seller and buyers through email.- Manage & resolve customer related issues and escalations
-
-
-
PT. Administrasi Medika (AdMedika) - Telkom Indonesia Group
-
Indonesia
-
Hospitals and Health Care
-
500 - 600 Employee
-
Admin Claim
-
Aug 2017 - Oct 2017
Receive data claim & input data claim. Receive data claim & input data claim.
-
-
-
PT Perkebunan Nusantara IX (Persero)
-
Indonesia
-
Retail Office Equipment
-
1 - 100 Employee
-
Proses Pengolahan Karet (Hevea brasiliensis)
-
Jan 2015 - Feb 2015
- Knowing and studying directly the activities in the rubber processing (Hevea brasiliensis) at PT. Perkebunan Nusantara Nusantara IX Kebun Ngobo (Persero) Semarang, Central Java. - Knowing the problems encountered in the rubber processing process of PT. Perkebunan Nusantara IX Kebun Ngobo (Persero) Semarang, Central Java. - Knowing and studying directly the activities in the rubber processing (Hevea brasiliensis) at PT. Perkebunan Nusantara Nusantara IX Kebun Ngobo (Persero) Semarang, Central Java. - Knowing the problems encountered in the rubber processing process of PT. Perkebunan Nusantara IX Kebun Ngobo (Persero) Semarang, Central Java.
-
-
Education
-
2011 - 2016
Universitas Jenderal Soedirman
Bachelor's degree, Agribusiness/Agricultural Business Operations
Community
