Dimakatso Kganyago
NOC Engineer at CMC Networks- Claim this Profile
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Bio
Credentials
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Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoDec, 2019- Sep, 2024
Experience
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CMC Networks
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South Africa
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Telecommunications
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100 - 200 Employee
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NOC Engineer
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Aug 2018 - Present
-Request/Incident logging, handling and escalation (identifying and responding to faults on monitoring systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). -Respond to customer tickets and document troubleshooting steps. This frequently means handling those tickets from creation to completion. -Serves as liaison between various support groups during system outages, and works with third party vendors or service providers to remediate outage issues. -Maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken Show less
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Discovery Limited
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South Africa
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Financial Services
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700 & Above Employee
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Customer Service Consultant
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Apr 2017 - Dec 2017
-Navigating clients on the website and mobile application. -Resolve or log technical queries that users were experiencing on the website and mobile application. - Troubleshoot login queries, technical errors and assisting clients with downloading and updating their operating systems. -Navigating clients on the website and mobile application. -Resolve or log technical queries that users were experiencing on the website and mobile application. - Troubleshoot login queries, technical errors and assisting clients with downloading and updating their operating systems.
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Education
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2021 - 2024
MANCOSA
Bachelor of Commerce - BCom, Computer/Information Technology Administration and Management
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