Experience

Bnsights

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Manager - Innovation & Future Foresight

  • May 2017 - Present



SURSUM MANAGEMENT CONSULTANCY DMCC

• Dubai, United Arab Emirates

• Operations Manager

  • Nov 2015 - Apr 2017

  • Managed customer accounts (monitored all the transactions including the market movement of the investments, prepared bank statements and registered international transfers) • Managed customer relationships, banks and correspondence. • Implemented and managed all aspects of compliance, due diligence, FATCA and AML procedure. • Corresponded and drafted legal documents in relation to fiscal and financial transactions. • Issued, registered invoice receivables and payables. • Prepared the weekly report for the executives. Show less



FGB

• United Arab Emirates
• Banking
• 700 & Above Employee

• Relationship Manager - Wealth Management

  • Mar 2015 - Jul 2015



RFID Global Solution, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Market Research Analyst

  • Apr 2014 - Apr 2014

  Plan and participate in marketing events and conferences, includes exhibition hosting, conference follow-up with customers and prospects. Plan and participate in marketing events and conferences, includes exhibition hosting, conference follow-up with customers and prospects.



Byblos Bank Group

• Lebanon
• Banking
• 700 & Above Employee

• Branch Coordination Senior Officer

  • Jan 2010 - May 2013

  • Branch Management: Oversaw and managed the performance of bank branches in all functional areas. Acted as branch authority during Branch/General Manager’s absence. Ensured that Audit recommendations and Central Bank regulations were implemented in all branches.• Financial Control: Controlled customers’ overdrawn accounts and Credit/ Debit interest. Approved branch transactions above Branch Manager authorization level. Monitored cash management; Oversaw daily financial metrics, cash and liabilities of branches. Managed logistics of cash transport via land/air. Compiled on a daily basis cash reports and presented to CBOS and senior management.• Strategic Mindset: Prepared Business Continuity Plan for all branches. Executed BCP’s drills by simulating the recovery of the High and Medium Critical business services. Conducted periodic live cut-off situations of branch system with IT in order to ensure that branches are ready in case of any crisis in the banking system.• Project Management & Accomplishments: Implemented new system enhancements and product developments in branch channel in a timely manner; this resulted in 30% annual savings. Successfully launched Local Transferable Account product. Automated the banking system on VIP customers’ accounts to avoid errors due to manual intervention. Organized different projects such as increasing capital and potential new branch locations; monitored the opening of new branches and banking offices. Reduced branch audit issues by 75%. Show less

• Personal Banker & Customer Service Specialist

  • May 2006 - Dec 2009

  • Business Development: Delivered sales target for 2 consecutive years. Opened an average of five customer accounts per day. Reduced the risk of personal loans entry errors.• Sales & Operations: Promoted Bank’s products (Retail Loans, Bank Assurance, Cards, Checkbooks, Internet Banking, etc). Executed all non-cash transactions for private customers (Transfers out, Transfer account to account, Banker’s checks, Purchased checks, etc) and ensured accuracy of documents and signatures.• Branch Compliance: Applied “Know your customer – Anti-money laundering” guidelines and relevant procedures. Analyzed customer credit history and customer information file and made recommendations for approval/denial to management. Executed all cash transactions and ensured accuracy of documents and signatures. Generated and controlled end of day reports. Show less