Experience

United Arab Bank

• United Arab Emirates
• Banking
• 400 - 500 Employee

• Customer Service Officer

  • Nov 2008 - Present

  • Acting Service Manager for all customer service related activities including greeting each customer of the bank warmly and courteously, and providing them with information on retail banking products and other services. • Perform all functions related to opening new and existing bank accounts; serve customers in accordance with all established banking policies & procedures, and make changes to accounts as necessary. • Identify customers’ banking requirements, provide personal loans to them as well as manage sales of other banking products like credit cards. • Address customers’ queries, complaints and inquiries pertaining to banking transactions and banking products and services, and resolve them, ensuring complete customer satisfaction. • Generate customer interest in the services or products offered by the bank; seize the opportunities to cross-sell retail banking products to walk-in and existing customers, thereby acquiring new business for the bank. • Facilitate the existing customers of the bank with credit card advances through the list of personal loan holders without credit card facility. • Lead efforts to achieve 100% individual financial targets assigned by management in terms of building assets and liabilities of the branch. • Handle responsibilities of operations manager (during absence) including cheques clearing, opening and closing the premises, ensuring a swift operation by all the bank functions • File and check all personal loan, auto loan, credit card, UAB online, flash cash and flash info applications, ensuring that they are complete and error free for further submission to HO. • Report and update concerned parties on all operational risk, fraud and AML issues. • Maintained track of bank records and financial information, ensuring all information is accurate, complete and in compliance with bank procedures; ensured security and confidentiality of customers’ information. Show less



Commercial Bank of Dubai

• United Arab Emirates
• Banking
• 700 & Above Employee

• Service Agent

  • May 2007 - Oct 2008

  • Greeted, acknowledged and serviced each customer courteously and provided them with information on financial products and services offered by the bank. • Identified customers’ financial requirements, provided information on new financial products and services, and directed customers to branch representatives, if required. • Built and maintained excellent business relations with the existing customer-base through follow-up calls, obtained new customer contacts and supported business development objectives. • Promoted the banking products and services to existing customers, generated leads and secured new business for the bank; executed industry best customer service practices at the branch. • Spearheaded efforts to build new customer base to maximize sales, retained existing customers by providing prompt customer service; kept accurate records of discussions or correspondence with customers. • Introduced new banking products, built awareness about new banking products and services among customers and recommended suitable products to their financial needs. • Gathered service feedback from customers and documented to further improve the customer experience Show less



General Pension and Social Security Authority (GPSSA)

• United Arab Emirates
• Government Administration
• 100 - 200 Employee

• Administrative Assistant

  • Jan 2005 - Dec 2006

  • Assisted in managing and overseeing all administrative functions of the organization including documentation, filings, processing invoices and applications forms. • Maintained internal schedules, facilitated meeting and appointment participations, provided administrative support for meetings and undertook follow-up actions for meeting coordination. • Supported and ensured smooth execution of meetings, drafted and circulated meeting agenda, prepared minutes of meeting, and distributed minutes and action points to all members post meeting. • Handled confidential documents ensuring they remain secure; maintained electronic and paper records, ensuring information is organized and easily accessible. Show less