Product Analyst

• May 2023 - Present

Senior Product Analyst

• May 2022 - Oct 2022

• Generated and verified hypotheses (retrospectively or by extrapolating);• A/B Testing: defined the user's problem to solve => set up correct analytical and descriptive Qs => targeting and splitting (incl. A/A tests) => defined required sample size and test duration => interpreted test results using main statistical criteria (z-test, t-test, Mann-Whitney-Wilcoxon);• Data engineering: set up data pipelines and created custom data aggregations (using SQL and Python scripts); made improvements to existing ETL processing and datalake; participated in new DWH development;• Building visuals, dashboards and stories incl. high-level business and operational / technical metrics• Collaborating with dev team in order to cover app's functionality by building up specifications and acting as QA to ensure high quality of gathered data;• Short-/mid-/long-term analysis of feature impact on key or specific app metrics. Show less

Product Analyst

• Jun 2021 - May 2022

Reporting & Analytics Team Lead, Senior Expense Analyst

• Jan 2021 - Jun 2021

• Developed numerous reports and dashboars based on existing data-marts (via IBM Cognos ecosystem) according to project or ad-hoc requirements;• Leading (incl. guidance, mentorship and task delegation) the team of 3 ppl consisting of senior and junior specialists;• Automated and controlled the processes within SAP Concur request and expense report workflow;• Interacted and collaborated with other teams resulting in high satisfaction and success rates.

Expense Analyst

• Nov 2018 - Dec 2020

Income Auditor

• Feb 2018 - Nov 2018

• Monitored all fields of revenue within multiple outlets;• Conducted all auditing and accounting procedures via 1C, Opera and Micros PMS; • Operational and technical case-control via HRS; • Issued the invoices + created, managed and analyzed reconciliation acts; • Communicated with bank on reimbursement process as well as disputes; • Filled in Cost Controller and Account Receivable roles and responsibilites upon their absence.

Front Office Supervisor

• Mar 2017 - Mar 2018

• Implemented best Opera and Micros PMS practices and mentored the team; • Successful implementing all brand standards, cashiering and auditing procedures;• Following up internal success targets as well as franchise operation targets; • Taking over FO Manager, Reservations and Concierge roles upon their absence.

Front Desk Receptionist

• May 2016 - Mar 2017

Front Desk Agent

• Sep 2015 - May 2016

• Implemented chain standards and core procedures using Opera PMS; • Fulfilled reservation dept duties via various internal, online and other sub-systems; • Followed up cashier discipline and implemented audit procedures; • Stepping into adjacent roles upon responsible person's absence. • Implemented chain standards and core procedures using Opera PMS; • Fulfilled reservation dept duties via various internal, online and other sub-systems; • Followed up cashier discipline and implemented audit procedures; • Stepping into adjacent roles upon responsible person's absence.

Front Desk Agent

• Mar 2015 - Jun 2015

• Followed core procedures and carried out main job responsibilities via Fidelio PMS; • Conducted reporting, analytical and auditing tasks; • Interacted with guests resulting in successfully resolving their proposals and complaints. • Followed core procedures and carried out main job responsibilities via Fidelio PMS; • Conducted reporting, analytical and auditing tasks; • Interacted with guests resulting in successfully resolving their proposals and complaints.