Experience

Kazakhtelecom JSC

• Kazakhstan
• Telecommunications
• 400 - 500 Employee

• Director of Key Account Management Department

  • Aug 2022 - Present

  • Leading Key Account Management department: planned and executed activity plan for the top B2B clients of the company • Managing the team of 30 associates: Account Managers, Account Executives and Business Analytics • Responsibility for recruitment and selection of team members • Project-managing contract setup process and devising processes and methods to ensure smooth transition of new contracts to the relevant Account Manager/Executive and their team for delivery • Playing a key role in the definition/scope, planning and roll out of new service offerings • Responsibility for ensuring the team is working effectively, delivering a high standard of customer service and achievement of KPIs • Acting as point of escalation for clients and responsible for managing any complaints within the Key Accounts area of the business • Analysing monthly/quarterly/yearly management information including P&L and presenting findings on the company meetings • Identifying areas of change to improve processes and procedures to increase efficiency and profitability Show less