Experience

i4T Labs

• Sri Lanka
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2023 - Present

  i4T Labs is an innovative customer experience (CX) product development company targeting Multi Stakeholders in the Field Service Management industry. i4T Labs targets a global audience with transformative tech products while welcoming creative minds to be a part of a great Ecosystem. Key Responsibilities - Responding to customer inquiries via email, phone, chat, or other channels. - Troubleshooting technical problems and providing solutions to customers. - Recording and maintaining accurate customer information and interaction history. - Escalating customer issues to higher levels of support when necessary. - Maintaining up-to-date knowledge of the company's products and services. - Providing high customer satisfaction and contributing to overall customer experience. Show less



i4T Global

• Australia
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2023 - Present

  i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience. i4T Global is a leading player in the Field Service Management industry that provides cutting-edge solutions for Property Maintenance and Field Service professionals. With the driving force from the creative minds at i4T Labs, the Global Product Suite- an Ecosystem fulfills the gaps in the industry while delivering a successful customer experience.


ESOFT Metro Campus
• Education Administration Programs
• 1 - 100 Employee
• Assistant Lecturer

  • Aug 2020 - Present

Olanka Travels
• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee
• Digital Marketing Executive

  • Jun 2017 - Present

Eagle Logistics Colombo (PVT) LTD
• Truck Transportation
• 1 - 100 Employee
• Customer Service Officer

  • Oct 2014 - Present