Dilton Almeida
Senior Business Travel Consultant at Arjaa Travel and Tourism Co LLC- Claim this Profile
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Bio
Credentials
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Foundation In Travel & Tourism
IATA Training
Experience
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Arjaa Travel and Tourism Co.LLC
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Saudi Arabia
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Travel Arrangements
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1 - 100 Employee
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Senior Business Travel Consultant
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Apr 2016 - Present
• Independently managed 10-15 corporate accounts, focusing on revenue maximization and profitability through quality service. • Arranged travel accommodations for groups, couples, and executive clients, ensuring their comfort and satisfaction. • Organized transportation logistics and created schedules for conferences and meetings, optimizing efficiency and ensuring seamless travel experiences. • Provided complete travel consultation for corporate clients, including air, hotel, rail, car rentals, and town car/limo arrangements. • Efficiently utilized Central Reservation Systems (CRS) such as Amadeus, Sabre, and Galileo to streamline booking processes and enhance service delivery. • Managed a portfolio of over 100 high-end travel clients, fostering strong relationships and resulting in a 30% increase in repeat business. • Successfully facilitated a World Cup travel package that generated SAR 688k in sales with a profit margin of 20%, showcasing effective sales and revenue growth strategies. Show less
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Thomas Cook India Limited
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India
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Leisure, Travel & Tourism
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700 & Above Employee
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Business Travel Consultant
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Mar 2014 - Dec 2015
• Managed the Europe travel desk, ensuring the professional handling of corporate and VVIP travel within European sectors. • Handled high-profile client accounts, including Tata Consultancy Services and subsidiaries, providing exceptional service and personalized travel solutions. • Conducted thorough research and prepared meticulous travel itineraries, considering client preferences and requirements. • Utilized Amadeus and other online resources to efficiently process tickets and reservations, ensuring accuracy and timeliness. • Cultivated strong relationships with VIP travelers, delivering personalized experiences and increasing overall business by 50%. • Actively networked with representatives of hotel chains, airlines, and tourist attractions to negotiate cost-saving deals and exclusive benefits for clients. • Made significant contributions to sales for reputable airlines, consistently meeting sales targets and achieving a remarkable 30% revenue growth. Show less
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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Jul 2012 - Aug 2013
• Responded to inbound calls from a UK-based mobile network operator and provided technical support, assisting approximately 30 customers per hour with a range of technical questions and concerns. • Handled customer calls and provided excellent customer service, applying strong problem-solving and troubleshooting capabilities. • Worked to address all customer concerns in a timely and effective manner, ensuring customer satisfaction. • Helped maintain and increase customer loyalty by placing follow-up calls and expressing consideration for customers. • Answered 25 plus calls per hour, exceeding the target rate by 20%. • Achieved 95% customer satisfaction based on feedback scores obtained following call closure. • Received appreciation from management for courtesy and dedication to customer care. Show less
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Intelenet Global Services
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Mumbai Area, India
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Customer Service Representative
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May 2010 - Sep 2011
• Responded to inbound calls for a UK-based rail operating company and answered a constant flow of customer calls, with up to 50 calls in the queue per minute. • Handled 50 plus customer interactions per day, providing detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. • Provided accurate and appropriate information in response to customer requests, demonstrating excellent knowledge of travel processes and requirements. • Remained courteous and calm, even during moments of customer dissatisfaction, maintaining professionalism in challenging situations. • Resolved 90% of customer complaints and inquiries within 3 minutes, exceeding targets by 50%. • Responded to customers' grievances and frustrations, achieving a 93% success score. • Exceeded personal key performance indicators and individual targets by at least 30%. Show less
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Education
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2007 - 2010
Annasaheb Vartak College of Arts Kedarnath Malhotra College of Commerce and E S Andrades College of Science
Bachelor's degree, Zoology/Animal Biology
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