Experience

Pentagon i Runway
• IT Services and IT Consulting
• 1 - 100 Employee
• System Administrator

  • Feb 2022 - Present


Nielsen

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Coordinator

  • Jan 2019 - Present

  • Troubleshoot and support end-users on PC & Laptop for both software and hardware.• Ability to Service Now, Service Portal, Help desk Ticket Handling.• Worked together Region IT Members (INDIA, Bangladesh) • Maintain and provide ongoing support for the information system hardware, operation system, email and networking to ensure systems are operating efficiently.• Institute protocols for the use of IT across departments and projects.• Provide advice on the most suitable IT choices.• Provide technical support or training for systems and networks• Install and configure software and hardware (printers, network cards etc.).• Performance maintenance activities (e.g. backups).• Troubleshooting handheld devices. (Tabs and Mobiles)• Assets managing including all of these (PABX, Servers, Laptops, PC, etc.• Engaged to Media department Audio & Video surveillance Show less

• System Operator

  • Jan 2015 - Jan 2019

  computer system and supporting hardware equipment; performs checks to verify systems are stable; performs system backups and hardware preventive maintenance; troubleshoots system operating problems and determines the cause of system interruptions; resolves and coordinates problem resolution with in-house staff and vendors; operates peripheral computer equipment; enforces physical security for computer systems; maintains and writes problem descriptions, experienced system operator in IT infrastructure. Show less