IT Manager

• Aug 2019 - Present

Manage a team of system engineers, support staff and development teams. Communicate with senior management with IT strategies looking at client’s requirements. Manage complex customer interactions in difficult circumstances and control customer expectation in order to maintain satisfied customers. Understand, provide and support high quality IT services in line with the strategic objectives of the company and clients. Reviewing existing work processes and identifying improvement needs and system requirements. Solution consulting, designing, training and supporting client solutions related to Microsoft, server, storage, private/public cloud and storage technologies and deploy POC’s. Determines solution requirements with client by analyzing system usage, reviewing existing work processes and identifying improvement needs and system requirements. Prepare project plans and ensure that procedures and knowledge transfer is written clearly using diagrams, charts and stored in a central repository. Advance troubleshoot and problem resolutions. Show less

Head Of Technical Operations

• Jun 2014 - Aug 2019

Managing the technical staff, and introducing productive work flows to the current structure. Provides guidance and leadership to Pre and post sales engineers on all technical issues. Handling technical escalations. Providing trainings, and recommendations to the technical staff. Understand the importance of conformance to the Quality Policy and procedures and the requirements of Quality management system. Creating budgets and schedules, strategic planning and goal setting, project coordination, and cost benefit analysis. Ensure that corporate operations are well coordinated and all the projects are completed within deadlines and budget. Conduct assessments of technical operations and look for opportunities for improvement. Prepare work specifications and project schedules, and produce all the relevant project documentation. Accountable for Planning, Design and Implementation of solutions based on Microsoft Infrastructure (Exchange/Active Directory/Office 365/Hyper-V/Azure), Server and Backup solutions. Handling escalations related to System maintenance including Active Directory infrastructure, DNS, DHCP, ADRMS.NPS, RADIUS, RODC, ADLDAP, ADFS, WSUS, GPO Operations and AD Network Topology. Involved further in operation and support of system security with the use of multiple branded Security Solutions. Spearheading the system and project documentations including Designing Documents, SOW and Projects Plans. Successfully achieved significant reduction in downtime by handling escalation related to systems issues in the most expeditious manner. Providing proactive managed services delivery to multiple corporate clients in Middle East. Performing daily team administration routines like scheduling, task allocations, monitoring & control and feedback. Show less

Engineer - Messaging and Collaboration

• Apr 2011 - May 2014

Working with Enterprise Support team and responsible for plan and implement Information Infrastructure Designs. Lead individual client projects. Handle multiple enterprise customers and maintain Enterprise Level and Service Level Agreements Supporting for Microsoft Products such as Windows Server 2003/2008/2012, Exchange 2007/2010/2013, Active Directory, DNS, DHCP, ISA, SCVMM, SCDPM, SCCM, ADRMS, NPS Servers / RADIUS and Hyper-V implementations Implementing and planning mainly on Active Directory, Exchange Server, Office 365 and Windows Azure designs Perform various onsite Proof of Concepts (POC) with Microsoft & other products On call and on site customer support to meet agreed SLA levels Show less

Senior Lecturer

• Jan 2010 - Apr 2012

Systems Administrator

• Feb 2010 - Apr 2011

Responsible for all Microsoft Infrastructure implementation and server maintenance Lead the Helpdesk Team and conducted trainings time to time to achieve given milestones Implemented state of the art Active Directory Domain Controllers in Head office, 41 branches, and 27 Service Centers Implemented VMware vSphere 4.1 servers to virtualize existing physical servers Implemented and maintained WSUS Servers, ESET Anti-Virus Guard Servers, KVM Anti-Virus Guard Server, File Servers, and ISA Server Provided front end support for IBM I Series AS400 client side issues and trouble shoot them. Monitored the internal network to track any issues occur during operational time and troubleshoot them Show less

Help Desk Engineer

• Jul 2009 - Feb 2010

Conducted Platform testing, Perform server installation, and Supervised projects as on site Lead Engineer Contracted to NDB Sri Lanka to Handle the Microsoft Active Directory Servers and internal Banking Software’s Monitored the internal network Responsible for taking backups on daily, weekly and monthly basis Handle all internal banking software’s and trouble shoot them, Categorized users, user access level, software installations according to company policies, Create group policies and implement them according to the user level and do other Active Directory configurations time to time to make changes for users, pc’s and servers Show less

Solutions Executive

• Jun 2006 - Apr 2009

Offer Computer hardware, software, networking and other services such as server configurations, Formulated recommendations on new purchase, implementation of idea for maximizing use of existing technology, and setup of new equipment Created Microsoft infrastructure solutions based on customer requirements Planned server pacifications based on customer requirements Planned required costing / Budgeting for projects and prepared reports Offer Computer hardware, software, networking and other services such as server configurations, Formulated recommendations on new purchase, implementation of idea for maximizing use of existing technology, and setup of new equipment Created Microsoft infrastructure solutions based on customer requirements Planned server pacifications based on customer requirements Planned required costing / Budgeting for projects and prepared reports