Experience

Clearway Community Energy
• United States
• Utilities
• 1 - 100 Employee
• Operations Coordinator

  • Jan 2021 - Present


Stellar Energy / Soligent

• Operations & Maintenance Manager

  • Jan 2017 - Present

  Single point of contact for clients, installers, vendors and all departments. Managed Operations Team and Service Partners. Streamlined, implemented processes for Operations dept. Obtain Quality Service Partners, develop, implement and elevate long-term relationships with service partners and sales teams. Build working relationships with Partners to grow contracts. Liaison between business partners and all corresponding colleagues and industry leaders. Develop and maintain key relationships with customers and work with third party partnerships and ensure that they execute agreed terms and conditions. Streamline processes, implement employees develop skills and knowledge that leads to high customer satisfaction. Work cross-functionally as a part of the sales team to move the company forward. Onboard new customers, projects, and sub-contractors. Show less



Davis Consulting

• Business Consulting and Services
• 1 - 100 Employee

• Business Development And Project Management

  • Jan 2017 - Jan 2022

  Build account and execute strategies to increase profitability within the account. Develop and maintain key relationship with customers and worked with third party partnerships and ensure that they execute agreed terms and conditions. Streamline processes, implement employee develop skills and knowledge that leads to high customer satisfaction. Work cross-functionally as a part of the sales team to move the company forward. Onboard new customers, projects, and sub-contractors. Build account and execute strategies to increase profitability within the account. Develop and maintain key relationship with customers and worked with third party partnerships and ensure that they execute agreed terms and conditions. Streamline processes, implement employee develop skills and knowledge that leads to high customer satisfaction. Work cross-functionally as a part of the sales team to move the company forward. Onboard new customers, projects, and sub-contractors.



NRG Energy

• United States
• Consumer Services
• 700 & Above Employee

• Customer/Partner Relations Manager

  • Feb 2013 - Dec 2016

  Managed Operations Team and Service Partners. Streamlined, implemented processes for Operations dept. Obtain Quality Service Partners, develop, implement and elevate long-term relationships with service partners. Oversaw hiring, onboarding for new CSR and Service Partners, managed activities for the Operations dept and conducted quality assurance on CSR & Service Partners. Ensure Partners are upholding terms of agreements, develop, streamlined and executed phone and web-based training with Service Partners and CSR, track market rates for 3rd party services. Show less



Wine Shipping, Inc

• Account Manager

  • Feb 2012 - Feb 2013

  Managed Wineries to run monthly clubs and daily orders, Order Processing and managing a large volume of club files and records through entire order process. Develop and maintain key relationship with wineries. Liaison between Wineries and wineries’ Club Members, resolve problems such as invoice payment, incorrect orders, wrong files sent over by wineries and shipping issues. Attended Trade Shows/Conferences and Wineries with the Sales Dept. to help promote the company. Managed Wineries to run monthly clubs and daily orders, Order Processing and managing a large volume of club files and records through entire order process. Develop and maintain key relationship with wineries. Liaison between Wineries and wineries’ Club Members, resolve problems such as invoice payment, incorrect orders, wrong files sent over by wineries and shipping issues. Attended Trade Shows/Conferences and Wineries with the Sales Dept. to help promote the company.



SPG Solar

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Service Operations Manager

  • Mar 2008 - Nov 2011

  Managed multiple projects in the closing phases of the project life cycle and main contact for Commercial O&M solar clients. Pre-Sales support for the Sales Team. Managed administrative and organizational support, Travel coordination for the field technicians. Streamlined field technician service reports to support residential and commercial solar systems for maintenance and repair. Evaluated quotes from 3rd party contractors to manage continuing services, executed billable invoices and procurement requisitions. Show less



Sprint

• Non-profit Organizations

• Sales Coordinator

  • Mar 2007 - Mar 2008

  • Supporting Sales Team with pre & post sales clients, provided client support, escalation requests, billing research, equipment ordering and on-site equipment training for clients. • Attending Trade Shows/Conferences supporting the Brand Development. • Enter & maintain all Management reporting and requisitions. • Screen incoming sales calls and correspondence. • Maintain client and lead records within SalesForce and prepare sales reports Prioritize and organize daily workload (projects, order entry, contact follow-ups, mailings etc.) Show less