Experience

Emirates CAE Flight Training

• United Arab Emirates
• Aviation & Aerospace
• 1 - 100 Employee

• Client Services Representative

  • Oct 2018 - Present



Rivoli Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• customer service

  • Jul 2012 - Present



Rak Bank ME

• Banking
• 100 - 200 Employee

• Client Service Representative

  • Jun 2014 - Mar 2022

  • Know the Central bank rules and regulations. • Interact with customers over the phone to understand their banking needs. • Provide excellent customer services to achieve customer loyalty. • Resolve problems over the telephone. • Convert sales opportunities in order to meet financial targets. • Clarify and explain procedures and products over the telephone. • Work as a team and coordinate with your collegues to solve the customer issues realated to his account. • Follow up with the customers to ensure their issue is resolved. • Escalate issues to the senior management and follow up on the same until the issue is resolved. • Inform the customer about the unknown benefits on his account. • Strive hard for a first call resolution. Show less



Directi

• India
• Technology, Information and Internet
• 400 - 500 Employee

• Web solution specialist

  • Jun 2011 - Jul 2012



Chase

• United States
• Financial Services
• 700 & Above Employee

• Customer service

  • Jun 2010 - Jun 2011