Experience

Formation Games
• United Kingdom
• Computer Games
• 1 - 100 Employee
• IT Consultant

  • Jun 2023 - Present


Improbable

• United Kingdom
• Software Development
• 300 - 400 Employee

• Information Technology Team Lead

  • Sep 2019 - Jan 2023

  - Lead Team of 5 - Managed Live Events and Customer Demos - Built Jira Service Desk and Asset Register - Created and Managed risks alongside MOD Representatives - Delivered IT Support to ISO 9001/27001 Standards and CE Plus - Meeting Defence Requirements for UK Data Residency - Vetting before Access, Clearance Checks and Project based Permissions. - Liasing with Key Stakeholders in HR, Finance and Legal. - Lead Team of 5 - Managed Live Events and Customer Demos - Built Jira Service Desk and Asset Register - Created and Managed risks alongside MOD Representatives - Delivered IT Support to ISO 9001/27001 Standards and CE Plus - Meeting Defence Requirements for UK Data Residency - Vetting before Access, Clearance Checks and Project based Permissions. - Liasing with Key Stakeholders in HR, Finance and Legal.



PlayStation London Studio

• United Kingdom
• Computer Games
• 1 - 100 Employee

• Desktop Support Analyst

  • Oct 2017 - Sep 2019

  - AAA development support - Lead public event technician (E3, EGX, Gamescom, Paris Games Week, GDC) - Executive support lead and an engaging member of the IT studio desktop support team - Company “Game Changer” built from my focus on positive energy, interaction and collaboration - User onboarding, access management, desk and remote location setup - Asset control / MDM Management / Service Desk Administrator - JAMF Administrator and 3rd line escalation point for MDM troubleshooting Show less



PlayStation

• Entertainment Providers
• 1 - 100 Employee

• Service Desk Analyst

  • Sep 2016 - Oct 2017

  - Worked in a large IT team being responsible for the Joiners Movers and Leavers process - Onboarded staff via inductions and executed on carefully managed offboarding processes - Managing stock levels of necessary staff hardware and replenishables - Laptop recalls and large scale deployments of AV and MDM solutions - Remote and MDM Support Lead (Citrix, Airwatch) - Directory permissions/role management - Laptop and Desktop builds via network deployment - Worked in a large IT team being responsible for the Joiners Movers and Leavers process - Onboarded staff via inductions and executed on carefully managed offboarding processes - Managing stock levels of necessary staff hardware and replenishables - Laptop recalls and large scale deployments of AV and MDM solutions - Remote and MDM Support Lead (Citrix, Airwatch) - Directory permissions/role management - Laptop and Desktop builds via network deployment


MOL
• Brazil
• Advertising Services
• 1 - 100 Employee
• Vessel IT Support Engineer

  • Dec 2015 - Sep 2016


Mitsui O.S.K. Bulk Shipping (Europe) Ltd. London

• Germany
• Maritime
• 1 - 100 Employee

• IT Support Assistant

  • Nov 2013 - Dec 2015

  While at this post I have progressed from an IT assistant to a support engineer. I have been on site at Mitsui O.S.K. Lines (MOL) for just 1 year. During my first few months with the company I gained experience on ships, Vessel (Ship) IT, solving technical problems on-board MOLTANK vessels. Dealing with various issues, such as Viruses, Windows 7 Rollout, repair/replace hardware and various software issues. I have efficiently grasped a strong understanding on how to support all 191 users up to a 2nd line level in a helpdesk environment. I work alongside 1st line and 3rd line engineers and this has broadened my IT knowledge. My main tasks include: speaking with 3rd party support teams to resolve software or hardware issues, conducting I.T. training, administering the daily backups and maintaining the internal network. The management of my time during the working day is pivotal due to the constant tide of logged incidents. In our newly implemented helpdesk system, Top Desk, I close on average 20 incidents a day. The projects that have provided me with the most satisfaction include: The Office Move, I have been responsible for the installation of several items during the office move. I have been involved in this since early December. Other projects I have been involved in are Windows upgrades and Airwatch Removal. Show less