Experience

California Department of Insurance

• United States
• Insurance
• 200 - 300 Employee

• Education Analyst

  • Apr 2021 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Customer Preservation Sr. Specialist

  • Sep 2019 - Apr 2021

  Sacramento, California Area

• Agency Services Associate

  • Aug 2018 - Sep 2019

  Sacramento, California Area

• Service Consultant Assoc.

  • May 2017 - Aug 2018

  Sacramento, California Area



Ruhstaller

• Sales/Brewery Support

  • Aug 2015 - Apr 2017

  Dixon, CA -Manage sales to over 100 restaurant and retail accounts in Northern California -Coordinate all outgoing deliveries and supervise additional delivery driver -Operate monthly beer production and inventory schedules with Brewery Manager -Provide numerous support functions for brewing operations such as supplying kegs, raw materials and packaging, assisting in the small batch brewing, and quality control -Assist with seasonal labor support on the hop farm during harvest… Show more -Manage sales to over 100 restaurant and retail accounts in Northern California -Coordinate all outgoing deliveries and supervise additional delivery driver -Operate monthly beer production and inventory schedules with Brewery Manager -Provide numerous support functions for brewing operations such as supplying kegs, raw materials and packaging, assisting in the small batch brewing, and quality control -Assist with seasonal labor support on the hop farm during harvest season -Troubleshooting for keg systems, keg lines and fridges, including jockey boxes -Worked on the hop farm each spring through fall to harvest multiple hop varieties -Small batch brewery experience over the past year Show less



Homejoy

• United States
• Consumer Services
• 1 - 100 Employee

• Client Services Specialist

  • Apr 2015 - Jul 2015

  Sacramento, California Area -Created new accounts and acquired new customers for home cleaning technology platform -Provided customer service through phone, text and email – customers would text questions or demands for cleaning and email confirmations and answering questions -Booked and scheduled customer’s appointments by handling 100+ phone calls per day -Administered over-the-phone and text message support for staff of housekeepers -Assisted customers with service complaints and inquires; 80% inbound, 20%… Show more -Created new accounts and acquired new customers for home cleaning technology platform -Provided customer service through phone, text and email – customers would text questions or demands for cleaning and email confirmations and answering questions -Booked and scheduled customer’s appointments by handling 100+ phone calls per day -Administered over-the-phone and text message support for staff of housekeepers -Assisted customers with service complaints and inquires; 80% inbound, 20% outbound Show less



St Albans Messenger

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Circulation & Advertising Coordinator

  • Sep 2013 - Dec 2014

  St. Albans Vermont -Offered customer service through phone and email for over 2,000 subscribers -Created and implemented circulation marketing strategies through social media and monthly newsletters -Handled the administrative functions for circulation including subscription sign ups, new customer data basing, setting up deliveries on routes -Processed subscription payments, verified account information, and used QuickBooks for entering invoice and insertion orders -Executed sales of… Show more -Offered customer service through phone and email for over 2,000 subscribers -Created and implemented circulation marketing strategies through social media and monthly newsletters -Handled the administrative functions for circulation including subscription sign ups, new customer data basing, setting up deliveries on routes -Processed subscription payments, verified account information, and used QuickBooks for entering invoice and insertion orders -Executed sales of print and online media packages to a portfolio of accounts -Provided Editorial Dept. with dummy advertising layout in the daily newspaper, Monday-Wednesday -Organized two holiday charity fundraisers with United Way through fundraising outreach, business sponsorship and advertising, as well as volunteer coordination of 600+ participants each year Show less



Bates Farm Home & Garden

• United States
• Dairy Product Manufacturing

• Warehouse Associate

  • Jun 2008 - Jul 2013

  Enosburg Falls, VT -Provided customer service to store guests in feed store and greenhouse -Received incoming warehouse deliveries – unloading trucks, forklift operation, material handling in warehouse and yard, assisting with immediate job orders and customer requests -Staged outgoing loads and loading onto to trucks for deliveries -Stocked shelves and organized warehouses -Completed monthly inventory for warehouses -Warehouse maintenance and general sanitation



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Crew Member

  • Sep 2011 - May 2013

  Castleton, VT -Sandwich and Beverage Maker -Cashier -Food Prep