Dillon Partanen
People Development Training Manager at Kin's Farm Market- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Basic Security Training
Ministry of Justice Policing and Security Programs Branch -
Black Belt
Sang Moo Taekwondo -
Food Safe Level 1
Provincial Health Services Authority -
Occupational First Aid
WorkSafe BC -
WorldHost
Destination BC Corp
Experience
-
Kin's Farm Market
-
Canada
-
Retail
-
1 - 100 Employee
-
People Development Training Manager
-
Oct 2018 - May 2020
• Led a training team of 3, responsible for the training of 600+ team members over 29 stores, Support Centre and Warehouse. • Developed and delivered comprehensive training curriculum for store operations including Sales Associate training program, Shift Leader training program, Assistant Manager training program, Store Manager training program, Regional Manager training program and Train the Trainer training program.• Created and executed assessment plans for all training programs.• Formulated teaching outlines and determined instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.• Developed and delivered a comprehensive onboarding plan for all new staff including management.• Facilitated classroom training sessions for job knowledge and soft skills on various topics such as Customer Experience, Leadership, Change Management and Team Development.• Developed and implemented weekly merchandising plans to increase sales.• Increased sales by 40% in one month through implementing weekly merchandising plan, creating pricing plans, implementing set product ordering guidelines for management, and hiring and training new staff.• Organized and facilitated product ordering according to merchandising plan reducing shrink by 10%.• Developed product lines, coordinated with various vendors while negotiating competitive product pricing for introducing new product lines to stores.• Improved promotional displays according to company standards and customer buying patterns, while training management on various display features to build and merchandise in order to maximize sales.• Conducted monthly full cycle audits on Customer Experience Model (CEM), financial reporting, KPI’s to ensure compliance with company standards.• Maintained and updated company Standard Operating Procedures (SOPs) Show less
-
-
People Development Officer
-
Dec 2017 - Oct 2018
• Led comprehensive training for all new staff members and management.• Organized and led staff orientation and training to promote collaboration.• Produced ad hoc reports and documents for senior team members.• Developed new process for employee evaluations which resulted in key performance improvements.• Performed initial market assessment and analysis to begin research process to training manuals. • Gathered data about course success and participant experiences to help with future course planning.• Prepared Customer Service Experience Audit Report and log data including, gathering information by interviewing and obtaining statements from customers; preparing checklist of evaluation and corrective course of actions to follow-up; and suggesting solutions of the customer complaints. Show less
-
-
Store in Charge
-
May 2017 - Dec 2017
• Lead a team of 25• Developed display, sales, marketing, and price strategies, working closely with merchandisers and upper management. • Encouraged sales staff to cross-sell complementary products and services to customers.• Addressed problems with customers to promote quick and successful resolution.• Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns.• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.• Strategically scheduled team members to maintain optimal staffing levels at all times.• Assigned work to team members based on company needs, personal strengths and job knowledge.• Contributed to team success by exceeding team sales goals by 30% year on year growth.• Supervised and directed all merchandise and shipment processing.• Delivered training to sales staff by sharing in best practices for sales and customer service to help improve the store’s efficiency.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Show less
-
-
-
Sainsbury's
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Grocery Team
-
Feb 2015 - May 2017
• Led, trained, and supervised a team of up to 10 employees in the absence of the manager. • Trusted to be a part of the "Great Place to Work" team to communicate and resolve issues reported to management by staff in respect to work and interpersonal matters. • Delivered and participated in community outreach and employee appreciation programs. • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. • Led, trained, and supervised a team of up to 10 employees in the absence of the manager. • Trusted to be a part of the "Great Place to Work" team to communicate and resolve issues reported to management by staff in respect to work and interpersonal matters. • Delivered and participated in community outreach and employee appreciation programs. • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
-
-
-
Choices Markets
-
Canada
-
Retail Groceries
-
1 - 100 Employee
-
Produce Team
-
Jul 2014 - Feb 2015
• Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager. • Led a team of up to 10 staff while creating and modifying work plans. • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Processed department payroll ensuring adequate scheduling, and receiving to meet budget goals. • Liaised with Payroll to coordinate vendor payments and other disciplinary tasks. Show less
-
-
-
Provident Security
-
Canada
-
Consumer Services
-
1 - 100 Employee
-
Security Supervisor
-
Jul 2011 - Jul 2014
Provided guard duties for residential, commercial and event clients including high-profile celebrity clients. Supervisory duties leading the bike guard division, lead contact for large events and the training of new employees. Provided guard duties for residential, commercial and event clients including high-profile celebrity clients. Supervisory duties leading the bike guard division, lead contact for large events and the training of new employees.
-
-
-
Target
-
Mexico
-
Appliances, Electrical, and Electronics Manufacturing
-
1 - 100 Employee
-
Consumables Team
-
Aug 2013 - May 2014
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Led and trained team of up to 5 staff while creating and modifying work plans. • Wrote effective orders that lead to a decline in departmental shrink by 50% • Effective dairy department ordering lead it to being one of the few stores that consistently generated substantial profit via the dairy department. • Consumables department became the top selling department in store and one of the top consumables departments in Canada. Show less
-
-
-
-
Taekwondo Instructor
-
Apr 2009 - Aug 2013
Created and instructed group and private lessons for students of all ages and abilities. Created and instructed group and private lessons for students of all ages and abilities.
-
-
-
-
Stockperson
-
May 2008 - Jun 2011
Provided superb customer service, made displays beautiful as well as logical. Performed customer transactions. Trained employees and performed supervisory tasks. Completed daily store order. Provided superb customer service, made displays beautiful as well as logical. Performed customer transactions. Trained employees and performed supervisory tasks. Completed daily store order.
-
-
Education
-
2015 - 2015
University of Wales Trinity Saint David
Joint Honours Bachelor, Philosophy, English Literature and Education -
2011 - 2013
Douglas College
Associate's degree, Philosophy and English Literature -
2012 - 2012
University of Wales Trinity Saint David
Study Abroad, Philosophy and English & Welsh Literature
Community
