Experience

FAST CONSORTIUM

• Saudi Arabia
• Construction
• 100 - 200 Employee

• IT Assistant

  • Jul 2015 - Present

  Provide general administrative support to IT Assist with inventory control; check in/out equipment, order equipment to maintain stock Create Purchase Orders and Process Invoices Maintain the Service Catalog and IT vendor agreements Assist with budget forecast Schedule meetings as needed Provide general administrative support to IT Assist with inventory control; check in/out equipment, order equipment to maintain stock Create Purchase Orders and Process Invoices Maintain the Service Catalog and IT vendor agreements Assist with budget forecast Schedule meetings as needed



Hilton Hotels Worldwide

• Saudi Arabia

• Food And Beverage Supervisor

  • Nov 2009 - Jun 2015

  Responsible for overall F&B operations including restaurant, meeting rooms, room service, coffee shop, and outside catering Helped to achieve customer satisfaction scores consistent with targets set by hotel leadership Grew F&B revenues through up selling and innovative approaches such as weekend brunches, children’s buffet, and design of theme nights Lead and empower F&B team to render excellence in customer service and provide coaching as needed Train new staff in the role of Department Trainer for Hilton standards, guest services, hot and cold beverage preparation, billing, and independent problem solving Represented F&B department in daily standing meetings, weekly quality meetings, and monthly reviews Show less



Grand Hotel

• Cochin Area, India

• Senior Captain

  • Feb 2008 - Sep 2009

  Handled Restaurant and Room Service operations including taking reservations and customer follow up Schedule staff hours for team of 30 associates by preparing weekly duty roster Ensure quality of customer service by coaching team members and providing development feedback Resolve issues in a friendly and professional manner to enable customer satisfaction and loyalty Handled Restaurant and Room Service operations including taking reservations and customer follow up Schedule staff hours for team of 30 associates by preparing weekly duty roster Ensure quality of customer service by coaching team members and providing development feedback Resolve issues in a friendly and professional manner to enable customer satisfaction and loyalty



Abad Group of Hotels

• India
• Hospitality
• 100 - 200 Employee

• Captain

  • Oct 2006 - Jan 2008

  Supervised Restaurant and Room Service operations at the shift level on a day-to-day basis Appointed as in-charge to lead the team during any absence of the Restaurant Manager Supervised Restaurant and Room Service operations at the shift level on a day-to-day basis Appointed as in-charge to lead the team during any absence of the Restaurant Manager