Project Development Manager

• Jan 2022 - Present

1st/2nd Line Support

• May 2018 - Jan 2022

Established in 1993 as an IT solutions provider, Oakland Associates Ltd has been providing clients with all the services of a dedicated IT department to small and medium businesses nationwide. Our approach is to assist our clients with the ongoing development of their business and introducing emerging IT technologies where necessary. We always have provided cost-effective, reliable and secure solutions. Majority of our clients have a long history with us, thus indicating our ability to continually providing an excellent level of support.Over the years we have put together a team of qualified and experienced support personnel, who not only have technical knowledge but also have people skills.We offer our clients with a whole range of services including:Hardware and Software ProcurementNetwork Planning and implementationIT SupportNetwork SecurityManaged ServicesCloud Computing and Hosting servicesBackup Solutions including Off-site backupNetwork cabling and communications.• Providing support for Microsoft windows 7 Enterprise and windows 8.1, Server 2012, Exchange Server 2010, Office 365 etc.• Troubleshooting printers• Creating new staff account on active directory and their email on exchange server; Assigning uses group memberships and distribution groups and creating users home directory folder on network share.• Managing remote access management within the SBS console• Training users on outlook express 2013 by showing them how to create rules to better organize their emails, adding shared calendars and setting out of office message on inbox etc• Setting automatic out of office reply on user inbox on exchange server 2010.• Assigning permissions to shared email accounts on exchange server 2010.• Creating rules on user inbox on exchange control panel basis of various conditions –Exchange server• Trouble shooting of computer issues related to network connectivity and internet browsing issues. Show less

IT Helpdesk Analyst

• Nov 2015 - Jan 2022

IT Business Administrator

• Nov 2015 - May 2018

Established in 1993 as an IT solutions provider, Oakland Associates Ltd has been providing clients with all the services of a dedicated IT department to small and medium businesses nationwide. Our approach is to assist our clients with the ongoing development of their business and introducing emerging IT technologies where necessary. We always have provided cost-effective, reliable and secure solutions. Majority of our clients have a long history with us, thus indicating our ability to continually providing an excellent level of support. Over the years we have put together a team of qualified and experienced support personnel, who not only have technical knowledge but also have people skills. We offer our clients with a whole range of services including: Hardware and Software Procurement Network Planning and implementation IT Support Network Security Managed Services Cloud Computing and Hosting services Backup Solutions including Off-site backup Network cabling and communications. • Providing support for Microsoft windows 7 Enterprise and windows 8.1, Server 2012, Exchange Server 2010, Office 365 etc. • Troubleshooting printers • Creating new staff account on active directory and their email on exchange server; Assigning uses group memberships and distribution groups and creating users home directory folder on network share. • Managing remote access management within the SBS console • Training users on outlook express 2013 by showing them how to create rules to better organize their emails, adding shared calendars and setting out of office message on inbox etc • Setting automatic out of office reply on user inbox on exchange server 2010. • Assigning permissions to shared email accounts on exchange server 2010. • Creating rules on user inbox on exchange control panel basis of various conditions –Exchange server • Trouble shooting of computer issues related to network connectivity and internet browsing issues. Show less

Administrator

• Jul 2015 - Sep 2015

Maintaining Company website, repairing PC, laptops, Printers and configuring networks and re-imaging PCs. Maintaining Company website, repairing PC, laptops, Printers and configuring networks and re-imaging PCs.