Experience

W.I Tel Solutions (Pvt) Ltd

• Outsourcing/Offshoring
• 1 - 100 Employee

• Head of Information Technology

  • Dec 2022 - Present



Freelance

• Information Technology Consultant

  • Jan 2020 - Nov 2022



DMS Electronics (Pvt) Ltd

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager Managed Services.

  • Mar 2008 - Dec 2019

  As the group manager my responsibility is to provide comprehensive, integrated suite of services to manage a customer’s business IT operation as a single point-of accountability. From start to a fully integrated IT infrastructure to streamlining operations and maintaining seamless support. Currently I am responsible to offer a wide range of IT Managed Services to many globally and locally reputed organizations. Responsibilities: To build and lead Managed Service department and, responsible for the Profit of the Managed Service business unit Responsible for the Service Level Agreement (SLA), service quality and Key Performance Indicator (KPI) of the client's outsourced IT operations Take charge of IT services, including System administrating, network monitoring, routine and preventive maintenance, service restoration and provide assurance, network optimization and field maintenance. Take charge of network management services, including managing network performance, availability, alarm, configuration and fault management Evaluate and monitor Managed Service partners' (outsourcing subcontractors) performance Responsible for the interfaces and relationship management with the customer, internal staff, 3rd party vendors and subcontractors Understand the business and operational needs for the service and create a solution that delivers within the service specification. Effectively and efficiently deploy solutions to users with as minimum disruption to the business as the service levels specify. Operate the solution with excellence in order to deliver a service that the business trusts and relies on Managing a group of Managed Services engineers, and overseeing Managed Services engagements with several customers. Been the point of contact for Managed Services customers for problem, change management, and responsibilities include providing consistent operational metrics and proactive guidance to the customer for their IT infrastructure. Show less



Genaral Sales Company (Pvt.) Ltd.

• System and Database Administrator

  • Jan 2001 - Jul 2007

  Supervised team of elite system engineers and program managers in supporting new products and services. Work closely with business and technology groups to identify best methods for promoting/implementing new products and services. Formulate best practices, detail usage strategies, and provide sales teams with marketing and sales tools. Create solutions involving accelerated implementation methodologies, product bundles, and pre-configured data and training. Designed integration packages to support strategic business functions Carried out special strategies to performance assessment, performance monitoring, and performance testing programs. Managing the data entry operators and technician staff and achieve day-today targets Evaluating new proposals for the prospect of the company’s IT functions Planning and designing Network Systems. Administrating the Network System of the company which consists around 215 workstations and 6 servers. Managing and administrating the mail servers. Managing and Administrating the databases of the company which is running using MS SQL 7.0 and MS SQL 2000. Daily functions as extracting backups of databases and creating and extracting exemption reports as for management and user requirement. Implementing security levels according to the user levels and department levels using Microsoft and Linux platforms Show less



Marian's Insitute

• lecturer

  • Jan 1995 - Dec 2000

  I was working as a computer theory and practical instructor for five years in the above Institution, and the subjects I instructed are followers; Computer Concepts, Ms Dos, Win 95/98, Office 95/97, FoxPro, Dbase III & IV, Turbo C++, Coral Draw, Page Maker, GW Basic, Visual Basic Etc. I was working as a computer theory and practical instructor for five years in the above Institution, and the subjects I instructed are followers; Computer Concepts, Ms Dos, Win 95/98, Office 95/97, FoxPro, Dbase III & IV, Turbo C++, Coral Draw, Page Maker, GW Basic, Visual Basic Etc.