Experience

ABC Cooking Studio

• Japan
• Recreational Facilities
• 100 - 200 Employee

• Studio Consultant

  • May 2021 - Present

  - Conduct and deliver quality lessons (cooking & baking) with excellent professionalism and keep customers motivated. - Have a deep knowledge of products in order to provide relevant information to customers and influence them with their purchases. - Aid to enrich life of people through learning about food and pursue a new healthy lifestyle. - Maintain studio and members safety and hygiene. - Conduct and deliver quality lessons (cooking & baking) with excellent professionalism and keep customers motivated. - Have a deep knowledge of products in order to provide relevant information to customers and influence them with their purchases. - Aid to enrich life of people through learning about food and pursue a new healthy lifestyle. - Maintain studio and members safety and hygiene.



HAVEN LIFESTYLE PTE.LTD. (Sub – Unit: Durance Singapore)

• Singapore

• Sales Team

  • Apr 2018 - Apr 2021

  - Ensure the adequacy of sales materials, preparation, and organizing of promotional materials. - Managing team activities, reports, and inventory flow. (Online and physical store) – Counters, Durance Singapore (LAZADA) & Durance Store - TANGS.COM - Coordinate sales planning including online campaigns and monthly/special events and merchandise designs/displays. - Up to date with product features and maintain virtual and physical store’s visual appearance to high standards. - Managing customer care issues and give after-sales support when needed for both online and physical stores. Show less



MEASAT Broadcast Network Systems Sdn Bhd (ASTRO)

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Associate, Network Scheduling

  • Feb 2015 - Nov 2017

  - Carry out monitoring and updating of the channel on-air output in line with content schedules. - Support the planning of an array of marketing and promotional activities to enhance viewers’ loyalty as well as brand awareness. - Coordinate with channel providers on programming decisions as well as marketing and promotion campaigns. - Monitor the on-air promotion campaigns and perform data collection in generating the monthly as well as annual summary. - Persistent and active communication with channels and operation teams to meet and fulfill the regional client's requests concerning scheduling matters. - Meeting daily operation requirements and deadlines associated with the scheduling of promotions for regional channels and also managed to regularly update following schedule changes i.e. programs change, promo urgent loading, promo urgent kill etc. - Instrumental in compiling and summarizing the reports of every commercial as well as promotion towards enabling the team to develop better campaign strategies. - Solely handling the main channel for 2 solid years - ASTRO RIA HD and ASTRO RIA (Malay Department) Show less



Jade E-Services Sdn Bhd (ZALORA)

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Customer Experience Analyst – Singapore Team

  • Nov 2014 - Feb 2015

  - Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Able to escalate unresolved queries and redirect problems to correct resources when needed - Collaborated with regional teams, courier personnel, and internal departments in ensuring swift resolution of all issues. Able to multitask, prioritize, and manage time effectively - Ensure proper recording, documentation, and closure - Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Able to escalate unresolved queries and redirect problems to correct resources when needed - Collaborated with regional teams, courier personnel, and internal departments in ensuring swift resolution of all issues. Able to multitask, prioritize, and manage time effectively - Ensure proper recording, documentation, and closure



MEASAT Broadcast Network Systems Sdn Bhd (ASTRO)

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Production Assistant

  • May 2013 - Jul 2013

  - Assisted in expediting all phases of creative production, pre-production to post-production. - Perform administrative work and prepare daily paperwork for the production team on set. - Working closely with the asset department in delivering raw source files and transferring data to the team's storage for the editing process. - Editing offline clips for the final product and monitoring the flow with in-house editors. - Constantly kept abreast of the latest media trends as well as media markets. Show less