Experience

Jumbo Electronics Company Limited (LLC)

• United Arab Emirates
• Retail
• 100 - 200 Employee

• Finance Assistant

  • Dec 2019 - Present



Saluki Media

• United Arab Emirates
• Media Production
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2018 - Jan 2019

  • Working closely with the Producer, Director and Production team; preparing filming quotations for clients. • Keeping a track of upcoming corporate videos and TV commercials. • Reporting to the Finance director for monthly reports of sales and purchases. • Performing book-keeping tasks such as budgeting, bank transactions, preparing financial reports and processing invoices. • Managing petty cash, production cash expenses and supplier payments. • Creating and organizing office filing system for important and confidential documents.



dnata

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Jun 2016 - Jun 2018

  • Working in multiple shift patterns with rotating team members in every shift. • Received title of “Service Champion” three times in a row for achieving highest customer satisfaction. • Highest achiever for sales of priority seating with over 15 priority seats per day for Spicejet airline. Received “best employee” for the same in March and April 2018. • Using airline reservation systems to check-in up to 50 passengers per flight with minimal guidance. • Collecting excess baggage charges varied across airlines and sector of travel applicable for Indigo, Spicejet, Kuwait Airways, Cebu Pacific and Ural Airlines. • Meeting expectations of various kinds of passengers like special needs, unaccompanied minors, wheelchair assistance, business class and delayed flight passengers. • Highlighting passengers with flight information, legal requirements (passport & visa details) for their journey and directing them through customs, immigration. • Assisting the team leader at boarding gates with pre-& post flight documentation before each flight’s take off schedule.



Majid Al Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Data Entry Operator

  • Jan 2016 - Jan 2016

  • Entering customer data from raffle vouchers into company’s database with over 99% accuracy. • Performing changes to the database based on approved documents and maintaining confidentiality of information being dealt with. • Entering customer data from raffle vouchers into company’s database with over 99% accuracy. • Performing changes to the database based on approved documents and maintaining confidentiality of information being dealt with.



The Leather Doctor

• United Arab Emirates

• Customer Service Trainee

  • Jul 2014 - Sep 2014

  • Handling 90+ follow-up calls daily, with duties including giving relevant information on different types of services and preparing upholstery quotations for the clients based on their requirements. • Maintaining client records related to transactions, recording details of inquiries, complaints and suggestions. • Updating cost-estimation registers on daily basis. • Handling 90+ follow-up calls daily, with duties including giving relevant information on different types of services and preparing upholstery quotations for the clients based on their requirements. • Maintaining client records related to transactions, recording details of inquiries, complaints and suggestions. • Updating cost-estimation registers on daily basis.



Taylor Nelson Sofress (TNS)

• Dubai

• Market Research Analyst

  • Dec 2010 - Dec 2011

  • Conducted market research on National Bank of Fujairah in UAE and analyzed the conducted survey data. • Conducted surveys on various food products • Conducted market research on National Bank of Fujairah in UAE and analyzed the conducted survey data. • Conducted surveys on various food products