Experience

byOrange

• Indonesia
• Advertising Services
• 1 - 100 Employee

• Associate Manager of Technical Operation & Integration

  • Jan 2022 - Present

  Technical Operational Support: - Tracking the incident & SLA monitoring based on incident priority - Support technical inquiries, incident & success rate monitoring of eMoney, QRIS Payment, Store Remittance, Store Cash Withdrawal & Cash Deposit service - Resolve issues impacting clients and play a key role in enhancing the client experience. - Coordinate input from Development, Business Analyst, and Operations teams to deliver a technical solution. - Provide and manage to monitor the system and provide communication to the stakeholder for an issue or outage. - Manage on-demand (ad hoc) data & report requests to support the evolving needs of the business. Integration Support: - Project and Program Management: Manage and/or participate in various projects and programs - Manage integration pipeline - Technical integration support of eMoney payment acceptance on Partner - SNAP (Standar Nasional API Pembayaran) integration for QRIS, Direct & Indirect Debit & Topup following Indonesian Central Bank (Bank Indonesia/BI)'s standard - Assist Partner/Clients as the user, for Bank Indonesia (BI) Developer site & functionality test to integrate with the Company as the provider Show less



OVO (PT Visionet Internasional)

• Indonesia
• IT Services and IT Consulting
• 700 & Above Employee

• Business Partnership - Solution & Delivery

  • Sep 2018 - Nov 2020

  Ensure seamless partner onboarding to OVO ecosystem: - Business flow run through - presenting business deck with UI/UX advisory, defining T&C program, etc - API technical document run through & credentials preparations - Oversee integration quality - monitoring the test run results in staging and production environments Project Management: - Pipeline prioritization by OKR (MAU, TPV, Revenue, Strategic Branding Partner) - Liaising with internal & external stakeholders for timely integration schedules - Deliver the integration partnership with the total of 30 partners and average of 3 partners per-month - Partnership with the overseas partner & SOE partner such as MRT, JNE, Tous les jours, XL Axiata, MyIM3, Codashop - Provide enhancement advisories for existing partners - UI/UX adjustments to increase conversions - Administering new feature wishlist for improvement on OVO solutionings Show less



Emerio

• Singapore
• IT Services and IT Consulting
• 300 - 400 Employee

• Digital Banking Application Support

  • Sep 2017 - Aug 2018

  Support BAU (Business As Usual) of digital banking application as level-1 support, incident log check, liaise with the principal and development team of application for the incident troubleshooting, incident dashboard monitoring, perform LV (live verification) after CR (change request) implemented, sanity & daily performance check, maintaining file between application interface at DBS Bank Indonesia for Digital banking application project of Digibank Support BAU (Business As Usual) of digital banking application as level-1 support, incident log check, liaise with the principal and development team of application for the incident troubleshooting, incident dashboard monitoring, perform LV (live verification) after CR (change request) implemented, sanity & daily performance check, maintaining file between application interface at DBS Bank Indonesia for Digital banking application project of Digibank



PT. Aero Systems Indonesia (Garuda Indonesia Group)

• Indonesia
• IT Services and IT Consulting
• 200 - 300 Employee

• Application Support Engineer of Airport & Ground Handling Application

  • Sep 2016 - Aug 2017

  Automation and optimization of airport and groundhandling management to create workload planning and human resources with GroundStar (GS) application from INFORM GmbH, maintain file between application interface, housekeeping for application sharing folder, liaise with the principal of application with JIRA

• Network Engineer of Network Onsite Support

  • Sep 2015 - Sep 2016

  Maintain, monitoring, configuring network devices such as router, switch, wireless access point (AP), IP-Phone, IP-Printer, Finger Print, troubleshooting for operational network infrastructure at GMF-AeroAsia, GOC (Garuda Operation Center) Project Soekarno-Hatta International Airport.



PT. Sigma Cipta Caraka (Telkomsigma)

• Indonesia
• Information Technology & Services
• 700 & Above Employee

• Functional Consultant of Banking Application Solution

  • Aug 2014 - Jul 2015

  Implement and testing the positive & negative test based on FSD (Functional Specification Document) for e-channel banking, monitoring AS/400 log message, deploy the chip card of EMVCC (Europepay Mastercard VISA Chip Card) & NSICCS (National Standard Indonesia Chip Card Specification) project at CIMB Niaga Bank Implement and testing the positive & negative test based on FSD (Functional Specification Document) for e-channel banking, monitoring AS/400 log message, deploy the chip card of EMVCC (Europepay Mastercard VISA Chip Card) & NSICCS (National Standard Indonesia Chip Card Specification) project at CIMB Niaga Bank