Dikeledi Mohlamonyane
Credit Life Insurance Admin Consultant at Debt Rescue SA- Claim this Profile
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Topline Score
Bio
Credentials
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RE 5
Moonstone Business School of ExcellenceMar, 2020- Nov, 2024
Experience
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Debt Rescue SA
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South Africa
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Financial Services
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1 - 100 Employee
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Credit Life Insurance Admin Consultant
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Jun 2022 - Present
1. Quoting and referring qualified CLI, Funeral Policy and Income Protector leads to chosen Insurance Administrators2. Daily updating the Negotiations Workflow with confirmed and drop off clients3. Daily updating CLI workflow with new confirmations4. Assisting Insurance Administrator with follow ups for unreachable referrals5. Calling clients with vehicles to ask for consent to refer to Debt Rescue’s recommended Vehicle Insurance provider6. Sending referrals of interested clients to Debt Rescue’s recommended Vehicle Insurance provider7. Receiving and uploading confirmed CLI referrals on the system8. Liaising and communicating with contact points at Debt Rescue’s recommended Vehicle Insurance provider regarding referrals and confirmations9. Accurate maintenance of stats on spreadsheets provided on the server and the department’s Production Board10. Responding to client queries within turnaround time11. Escalation of challenges experienced with Debt Rescue’s recommended Vehicle Insurance provider. 1st stage reporting is directed to the Negotiations Team Leader and the 2nd stage reporting is directed to the Operations Manager where a resolution has not been obtained.12. Assisting with imparting knowledge to new staff of basic job responsibilities13. Meeting targets advised by the Team Leader and Operations Manager in terms of workflow volumes14. Performing ad-hoc tasks or projects in line with the Operations Department’s responsibilities Show less
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Reckless Lending Consultant (Negotiations Department)
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Oct 2019 - May 2022
- Requesting credit agreements from creditors for reckless lending assessments.- Receiving credit agreements for reckless lending assessments from the Documents Mailbox Consultant.- Uploading credit agreements on the system within 24 hours from receipt.- Completing inception dates where cobs have not been received as per Credit Report scanned with client’s Complete Application.- Checking if reckless lending fees pull through for clients alleging such before handing over to the Legal Department.- Timeously completing workflow steps relevant to the reckless lending assessment.- Making clear notes of responses received from creditors pertaining to reckless lending assessment document requests.- Updating the NCR Debt Help website after 1st proposals are done. - Accurate maintenance of workflow spreadsheets provided. - Escalation of irregular responses or non-cooperation from creditors 1st stage reporting is directed to the Negotiations Team Leader and the 2nd stage reporting where a resolution has not been obtained should be directed to the Operations Manager.- Assisting with imparting knowledge to new staff of basic job responsibilities.- Meeting targets advised by the Team Leader and Operations Manager.- Performing ad-hoc tasks or projects in line with the Operations Department’s responsibilities Show less
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Legal Assistant(VDH Queries)
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Jun 2018 - Sep 2019
- Request outstanding documents from the clients with or without court date on their matter- If it is only supporting docs, upload the docs to the VDH system and make a clear note on Simplicity. - Attend to urgent queries from VDH and provide feedback within 48 hours or otherwise stipulated.- Ensure that all documents received from clients, as well as email correspondence between clients and/or attorneys are always uploaded on the system, or the necessary notes made.- Give instructions to VDH on daily basis if there are matters due for court 5 days prior to court date Show less
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Legal Assistant(File Prepper)
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Apr 2017 - Jun 2018
- Request outstanding documents from the clients with or without court date on their matter- If it is only supporting docs, upload the docs to the VDH system and make a clear note on Simplicity. - Attend to urgent queries from VDH and provide feedback within 48 hours or otherwise stipulated.- Ensure that all documents received from clients, as well as email correspondence between clients and/or attorneys are always uploaded on the system, or the necessary notes made.- Give instructions to VDH on daily basis if there are matters due for court 5 days prior to court date Show less
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Metropolitan
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South Africa
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Insurance
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700 & Above Employee
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Sales Consultant
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Jun 2015 - Apr 2017
Selling Funeral Covers(Cold calling leads) Selling Funeral Covers(Cold calling leads)
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Education
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2007 - 2007
Academy International Computer & Commercial Training Institute
Diploma, ICDL,PROGRAMMING -
2000 - 2002
Mpumelelo Senior Secondary School
Matric, Certificate
Community
