Dieter Wijnen

Lead Engineer at Frontline NL
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Contact Information
us****@****om
(386) 825-5501
Location
Bilzen, Flemish Region, Belgium, BE
Languages
  • English Professional working proficiency
  • Dutch Native or bilingual proficiency

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Bio

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Credentials

  • Genesys Cloud Outbound Dialer Certified Specialist
    Genesys
    Jul, 2022
    - Oct, 2024
  • Genesys Cloud Quality Management Certified Specialist
    Genesys
    Jul, 2022
    - Oct, 2024
  • Genesys Cloud Scripting Certified Specialist
    Genesys
    Jul, 2022
    - Oct, 2024
  • Genesys Cloud Architect Certified Specialist
    Genesys
    Jun, 2022
    - Oct, 2024
  • Genesys Cloud Certified Professional
    Genesys
    Jun, 2022
    - Oct, 2024
  • ICCE Interaction Center Certified Engineer Bootcamp 2018
    Genesys
    Dec, 2019
    - Oct, 2024
  • IDCE - Interaction Dialer Certified Engineer
    Genesys
    Sep, 2019
    - Oct, 2024
  • ICHD - Interaction Center Handler Developer
    Genesys
    Jul, 2019
    - Oct, 2024

Experience

  • Frontline NL
    • Netherlands
    • Telecommunications
    • 1 - 100 Employee
    • Lead Engineer
      • Jan 2022 - Present

    • Senior Engineer
      • Apr 2021 - Jan 2022

  • Telenet Business
    • Belgium
    • Telecommunications
    • 400 - 500 Employee
    • Telecom Expert Engineer (Contact Center)
      • Jan 2018 - Apr 2021

      As a Telecom Expert Engineer I'm responsible for implementing, maintaining and supporting contact centers environments. Technology expert for:- Genesys PureConnect- Genesys PureCloud As a Telecom Expert Engineer I'm responsible for implementing, maintaining and supporting contact centers environments. Technology expert for:- Genesys PureConnect- Genesys PureCloud

  • IPG.
    • Australia
    • Investment Banking
    • 1 - 100 Employee
    • VoIP System Engineer
      • Feb 2016 - Jan 2018

      Responsible for maintaining, supporting and configuring an environment utilized by more than 1.000 agents. Technology used:- PureConnect- AudioCodes Responsible for maintaining, supporting and configuring an environment utilized by more than 1.000 agents. Technology used:- PureConnect- AudioCodes

  • Interactive Intelligence
    • United States
    • Education
    • 1 - 100 Employee
    • System Engineer
      • Sep 2015 - Feb 2016

      As a Systems Engineer I work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider class platform for Interactive Intelligence call center applications.

    • Associate System Engineer
      • Sep 2014 - Sep 2015

      As a Associate Systems Engineer I work on a complex distributed telephony/call center system using versatility and passion for maintaining extremely high quality service provider class platform for Interactive Intelligence call center applications.

Community

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