Experience

Florida Department of Health in Duval County

• United States
• 100 - 200 Employee

• Laboratory Assistant

  • May 2021 - Present

  Sort and mail daily lab reports as directed by the Department. Label each pack of 30 specimen cards by placing a provided barcode label on all specimens in numerical order daily as directed by the Department. Perform scanning of specimen cards and face sheets daily as directed by the Department. Use the provided scanner to make electronic images, save them to the specimen gate, and run reports to ensure the scanning of all cards. File specimen cards daily by numerical barcode and place them in the assigned bin as directed by the Department. Assist in managing supply inventory as directed by the Department. Show less



COURT PROGRAMS OF NORTH FLORIDA, LLC

• United States
• Legal Services

• Front Desk Representative

  • Jul 2020 - May 2021

  Perform temperature checks utilizing handheld infrared thermometer. File, sort all paper alphabetically according to content dates, significance, etc. Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention Managed customer complaints and rectified issues to complete satisfaction Perform temperature checks utilizing handheld infrared thermometer. File, sort all paper alphabetically according to content dates, significance, etc. Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention Managed customer complaints and rectified issues to complete satisfaction



AWAKENING COUNSELING & COACHING INC.

• United States
• Medical Practices

• Administrative Assistant

  • Oct 2019 - Jul 2020

• Administrative Assistant

  • Oct 2019 - Jul 2020

  Established verifying insurance benefits and eligibility and submitting claims.Managed over 25 incoming calls and other forms of communication (answering calls, transferring calls, emails, and text messages).Copying, faxing, scanning and mailing various documents as needed.Provided excellent service and attention to customers when face-to-face or through phone conversationsDetermined whether clients should be counseled or referred to other specialistsManaged scheduling for staff, monitoring resource allocation to provide optimal coverage and serviceMaintained inventory in administrative building supply closet to prevent shortages of supplies Show less



Kid's Hope Alliance

• Jacksonville, Florida, United States

• Site Supervisor

  • Jun 2017 - Jul 2020

  Supervisor with trained staff, distribution of meals by following SFSP guidelines Completed and kept daily records of meals received, served and stored Provide appropriate, secure refrigeration and storage areas according to standards prescribed by local health authorities Keep the site clean and sanitary Supervisor with trained staff, distribution of meals by following SFSP guidelines Completed and kept daily records of meals received, served and stored Provide appropriate, secure refrigeration and storage areas according to standards prescribed by local health authorities Keep the site clean and sanitary



Duval County Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Extended Day Teacher

  • Sep 2018 - Oct 2019

  Implementing instruction activities that contribute to where students are actively engaged in meaningful learning experiences. Assisted in planning, preparing, and implementing daily activities for 15 first grade students as related to curriculum. Assisted in maintaining daily attendance records. Applied behavior management techniques to maintain group discipline and reinforce good behaviors Collaborated with program director to optimize activities, lesson plans and policies Maintained safe and supportive environments to meet individual needs of each child Show less



Lutheran Social Services of Northeast Florida, Inc.

• Non-profit Organization Management
• 1 - 100 Employee

• Retention Specialist/Case Management Assistant

  • Nov 2015 - Nov 2016

  Performed administrative duties, new client intake, and submitted case notes in CareWare. Developed plan of services for each client that would result in 100% retention. Assisted clients in meeting their specific needs & referred clients to other resources. Assisted in food pantry and assisted in thrift store stocking and provision. Located housing and other support services for displaced individuals working through mental health issues. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care Maintained thorough and accurate records outlining program operations and participant progress Responded to 70 customer queries daily Greeted customers and assisted with sign-in at registration desk, verifying accurate personal information relevant to qualification to receive services Show less



RHBS

• Jacksonville, Florida, United States

• Data Entry Clerk

  • Sep 2007 - Jan 2013

  Prepared and sort documents for keying 120 documents daily. Assisted in clerical operations such as filing, faxing, and distributed mail. Created and maintain logs for tracking purposes and financial reimbursement. Entered data into spreadsheets, documents and databases, maintaining 95% accuracy rate Obtained scanned records and uploaded into company databases Adhered to strict data confidentiality policies to prevent information leakage Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines Reviewed and updated account information in company computer system Input client information into spreadsheets and company database to provide leaders with quick access to essential client data Show less



Martin Gottlieb & Associates

• Jacksonville, Florida, United States

• medical coder

  • Sep 1994 - Feb 2000

  Coded diagnosis and procedures using classification coding systems Reviewed, interpret, and assigned diagnostic and procedural codes based upon medical record documentation according to correct coding principles Applied coding guidelines and conventions including proper sequencing of codes Communicated a thought, idea or fact in spoken and/or written form in a clear, concise and objective manner Coded diagnosis and procedures using classification coding systems Reviewed, interpret, and assigned diagnostic and procedural codes based upon medical record documentation according to correct coding principles Applied coding guidelines and conventions including proper sequencing of codes Communicated a thought, idea or fact in spoken and/or written form in a clear, concise and objective manner